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Bonhams launches The Market – an Innovative Online Platform – in the US

The Market by Bonhams

The Market by Bonhams, the record-setting and fastest-growing online car and motorcycle marketplace, is launching on January 24 across the US, with the first sales at themarket.bonhams.com going live the same day and closing on January 31, 2022. Combining traditional auction practices with an innovative, exciting digital platform, The Market has a proven track record in the UK and Europe for delivering results, service and quality since its inception in 2016, achieving an average sell-through rate of 90%. No Buyers fees and a flat 5% Sellers’ Commission – the lowest in the industry – are the key benefits offered by The Market by Bonhams to US clients from launch. The cars, their custodians and customers will receive the same 5-star service which has been delivered for the past five years. The Market by Bonhams US will be headed by General Manager Caroline Cassini supported by US-based consigners and the wider Bonhams motoring team. Sellers with The Market by Bonhams US pay a commission (capped at $5000) and receive a comprehensive, professional auction listing at no extra cost, written by a team of motoring experts, depicting all aspects of the car. An auction can be set up in a few days and is live for seven days. HOW IT WORKS The bidding process is simple: would-be bidders register with their credit card details and are immediately able to bid. Automatic bidding is offered where bidders submit their maximum bid in advance. Winning bidders pay a 5% deposit to The Market by Bonhams and then agree payment terms with the seller before collecting their new vehicle. A key attribute of the platform is its transparency, with all auction results being listed and remaining visible on the website. Early consignments to The Market by Bonhams US range from an all-American Pontiac GTO to quintessentially British classics such as a 1952 MG TD and 1964 Rolls Royce Silver Cloud III Continental, as well as young-timers such as a 1999 Mitsubishi 3000 GT VR4 and contemporary collectibles including a 2019 Porsche GT2 RS. Launching The Market by Bonhams in the US meets a growing demand for the platform among buyers and sellers across North America. It marks a natural progression following the success of the platform in the UK, where it has doubled its hammer value over the past year, and Europe where it was launched in August 2021. 2021 STAR LOT In July, The Market by Bonhams sold an ultra-rare metallic blue 1989 Ferrari F40 for a record-breaking $1,325,482 (£1,000,500), the first seven-figure result for an online platform in the UK and Europe. BONHAMS MOTORING 24/7 The introduction of The Market in the US marks the latest development in Bonhams Motoring’s "always on" strategy, with its highly successful and prestigious live sales at Amelia Island, Quail Lodge and Scottsdale, complemented by the platform’s daily online auctions, allowing clients to buy and sell collector cars on a 24/7 and global basis. Caroline Cassini, General Manager of The Market by Bonhams US, said: “The Market by Bonhams has a proven track record for delivering results, service and quality, backed by Bonhams’ heritage and history. We are looking forward to providing US collectors with this premier service.” Maarten ten Holder, Managing Director of Bonhams Motoring, said: “This is a natural progression for our Bonhams Motoring business to further expand into the US. The launch marks a key milestone for our "always on" approach, offering cars at all price points, around the clock, to collectors wherever they are in the world. “Prospective clients want to choices when working with auctioneers and we are now able to provide these options, from live sales to online timed auctions and daily online sales via The Market. There is clearly an appetite from buyers and sellers for this service and the launch marks the next step in our motoring strategy.” END EDITOR’S NOTE Maarten ten Holder, Managing Director of Bonhams Motoring, and Caroline Cassini of The Market by Bonhams, are available for interview. Please email requests to Lynnie.farrant@bonhams.com or press@bonhams.com Images available: https://bonhams.box.com/s/qp845usrkq5sd1p87bplbtjwanvrt1g7 ABOUT THE MARKET BY BONHAMS The Market by Bonhams was launched in 2016 and is based near Oxford in the UK. The Market helps people buy and sell their classic vehicles through innovative, curated auctions via its state-of-the-art, high security online platform and app. The Market was conceived from a passion for classic cars and motorcycles as well as for technology and the crossovers that exist between the two. This crossover is disrupting the classic car auction market by providing the highest levels of transparency, accessibility and security as well as highly competitive buyers’ and sellers’ fees. The Market charges a seller’s commission of just 5% (plus tax) with no fees for buyers. For more details, please visit themarket.bonhams.com ABOUT BONHAMS Bonhams, founded in 1793, is one of the world's largest and most renowned auctioneers, offering fine art and antiques, motor cars and jewellery. The main salerooms are in London, New York, Los Angeles and Hong Kong, with auctions also held in Knightsbridge, Edinburgh, Paris, San Francisco and Sydney. With a worldwide network of offices and regional representatives in 22 countries, Bonhams offers advice and valuation services in 60 specialist areas. For a full list of forthcoming auctions and details of Bonhams specialist departments, please visit bonhams.com Contact Details Caroline Cassini caroline.cassini@bonhams.com Company Website https://themarket.bonhams.com/en/

January 10, 2022 05:55 AM Pacific Standard Time

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Luxury Outerwear Brand Cape de Coeur Moves into the Metaverse with 1st NFTs

Cape de Coeur

Vancouver-based elevated, technical outerwear brand Cape de Coeur, in tandem with digital artist Tony Murray & renowned creative director Isabel Martinez (Isabelita Virtual), is excited to announce the launch of their capsule collection of three, one-of-one edition NFTs, linked to three of their Guardian capes - their signature cape design. Cape de Coeur, Murray, and Martinez worked together to visualize, design and produce a special digital artwork video, titled “The Guardian”, that they then used to create the unique non-fungible tokens. Bettina Mueller Reichl - Founder and Creative director of Cape de Coeur - met Isabelita Virtual during the last months of 2020. Bettina had been a dedicated follower of Isabelita's work, admiring different projects and partnerships Isabelita had participated in with some of Bettina’s favorite brands and publications, such as Delpozo, Viktor & Rolf, and Vogue Italia. Bettina reached out to Isabelita in hopes of partnering on a digital activation that could introduce Cape de Coeur to the world and build awareness around it. Isabel loved the concept, innovation, technology, and creativity behind Cape de Coeur. She understood what Cape de Coeur is at its core: a high fashion luxury brand, designing waterproof capes. She wanted to produce a piece of digital art that would break boundaries, as the product does itself - through technology. She suggested contacting Tony Murray, a digital creator with specific expertise working in the fashion industry, to design a ‘universe’ that represents all that is Cape de Coeur. Murray’s efforts resulted in a surprising piece, complete with a surreal outdoors built into a futuristic world, where even among the 3D ‘women’ featured in the video, the rain remains the main character. It starts raining - but the rain doesn’t touch the women, as if they are protected by invisible, unseen umbrellas. “The first thing that struck me about Cape de Coeur was the striking silhouettes of the capes. I wanted to model the capes in the realm of the unreal, but in a virtual environment that highlighted and didn’t distract from or compete with the capes...The design of the environments was quite minimal, letting the reflective materials and the dynamic skies do the work of spotlighting and quite literally reflecting the capes. The Cape de Coeur pieces are truly the merging of fashion and function with waterproof performance fabric, so the images of water droplets beading up on ther surface sparked the use of orbs throughout the scenes. And of course, rain became an important graphic element." - Tony Murray, Digital Creator Cape de Coeur, Tony Murray and Isabelita Virtual’s digital art video aims to ‘conquer’ the weather in an experimental way. The characters in the work are identifiably ‘women’ but remain ambiguous in all other characteristics - a purposeful choice to help build a connection between the brand and the viewers. ‘ The Guardian ’ is a futuristic and romantic universe, a unique piece of artwork linked to an exclusive product - Cape de Coeur’s first NFTs. “Cape de Coeur is a perfect example of a contemporary brand that talks to its audience in a contemporary way. Today’s most advanced brands are fully engaged through technology. Most of them use it to develop new products, but some also to build culture and share values with their audiences. Cape de Coeur is a disruptive label that brings fresh air to the rainwear landscape, merging reason and emotion.” - Isabelita Virtual, Creative Director The values of the Cape de Coeur brand - innovation, creativity, romanticism, technology, futurism - immediately aligned with the values of Tony and Isabelita’s respective worlds. Bettina, Tony and Isabelita wanted to create a piece of ‘communication’- but also a piece of digital art, one that would make a long-lasting impact. All three creatives share the same ambition - to break boundaries in their work through technology. All Cape de Coeur pieces are available to purchase online, directly from the brand’s website. Prices range from $995-$2,195 Click HERE for more information on ‘The Guardian’ NFTs For more information on Cape de Coeur, please visit https://capedecoeur.com and @capedecoeur ABOUT Cape de Coeur: Cape de Coeur is luxury technical outerwear designed to redefine your wardrobe and your lifestyle. The brand is the brainchild of Austrian-born designer Bettina Mueller Reichl, who has lived and breathed European design culture, having worked in the luxury design industry there for most of her life. She has more than 20 years of experience in technical apparel design, working with the most renowned international design teams of technical performance wear. Crafted in the brand’s proprietary wind, rain, and snow-proof CoeurTex™ fabric, Cape de Coeur capes blend functional freedom with uncompromising beauty. The focus on the cape silhouette comes from the brand’s emphasis on fashion meeting function – as capes allow the wearer to shield handbags from rain and snow, and wear statement sleeves, boxy silhouettes, and easy-to-wrinkle pieces underneath their outerwear. ABOUT Isabel Martinez / @IsabelitaVirtual – Creative Director: Isabel Martinez is a Creative Director with over 12 years helping brands to establish meaningful relationships with their audiences by explaining stories that connect with them. She has collaborated with brands and cultural institutions such as Tiffany & Co, Delpozo, Hermès, Coach, Apple, Sony, Vogue, Other Stories, Tous, Viktor&Rolf, Dior, Inditex, Louis Vuitton Foundation and The Moscow Ballet. In 2015 she moved to NYC to try new things in digital environments, such as blending VR with Photography & developing digital content for luxury brands in collaboration with W Magazine. In 2018 she was named the WEBBY AWARD HONOREE for BEST SOCIAL CONTENT in ART & CULTURE on Instagram. She was the only individual to achieve this recognition along with two of the biggest cultural institutions in the world, The Metropolitan Museum and LACMA Museum. Isabel is the first Spanish woman featured in the Times Square Midnight Moment - the longest and largest public digital exhibition, synchronized on electronic billboards throughout Times Square. Other names featured in the past years were Andy Warhol, Yoko Ono, Björk, JR or Alex Prager. She is part of the new creator’s economy- she is a featured artist on Superrare and Foundation NFTs Marketplaces. In 2021 she joined Meta (Facebook) to work in the luxury vertical at Creative Shop Paris. ABOUT Tony Murray / @to.mu.lab – Digital Creator, 3D Artist: Tony Murray is a San Francisco-based designer, digital creator and fashion vet who’s creating some of the most vital and vibrant 3D style available, pointing the way forward for a new discipline that borrows from the past but is never backward. Rooted in physical garments, Murray’s latest work shows that the most open-minded among the traditional fashion community are finding fertile new ground in software, creatively and commercially. Contact Details OGAKI Amber Cardullo ACARDULLO@OGAKIDIGITAL.COM Company Website https://capedecoeur.com

January 06, 2022 09:01 AM Eastern Standard Time

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Exchange Listing Client AppTech Payments Corp. approved for NASDAQ listing

Exchange Listing

Exchange Listing LLC announced that its client, AppTech Payments Corp. (“ AppTech Payments Corp. ” or the “Company”) ( Nasdaq: “APCX”) finalized its Nasdaq Capital Markets listing on January 5, 2022. Exchange Listing advised AppTech Payments on all aspects of preparation and execution of the listing. Simultaneous with the NASDAQ listing, AppTech announced the pricing of its underwritten public offering of 3,614,458 units, each unit consisting of one share of common stock (the “Common Stock”) and one warrant (the “Warrants”) to purchase one share of Common Stock, at a public offering price of $4.15 per unit, for aggregate gross proceeds of approximately $15.0 million, prior to deducting underwriting discounts, commissions, and other estimated offering expenses. The offering is expected to close on or about January 7, 2022, subject to satisfaction of customary closing conditions. EF Hutton, a division of Benchmark Investments, LLC, acted as the sole book-running manager for the offering. Based in Carlsbad, CA, the emerging fintech Company operates an embedded, highly secure digital payments and banking platform that powers commerce experiences for clients and their customers. The Company’s patented and proprietary software delivers innovative payments, banking and financial services experiences that can be taken “off-the-shelf” or connected to AppTech’s proprietary RESTful API system. “The Exchange Listing team advised us throughout the listing and financing process as well as to troubleshoot issues related to some of the most critical and sensitive milestones,” explains Luke D’Angelo, Chief Executive Officer and Executive Director, AppTech Payments Corp. “We would not be trading on the Nasdaq today without their incredible support and guidance throughout this complex experience.” “In tracking the fintech sector, the AppTech Payments financial technology model is extremely cutting edge and scalable,” asserted Peter Goldstein, Exchange Listing CEO. “In a post-COVID world, the Company’s innovative payment technology and broad array of product offerings will satisfy customer expectations and operational requirements,” he added. Exchange Listing provides companies with cost-effective and efficient direct access to one-stop solutions in the strategic planning and implementation of listing on senior exchanges such as the Nasdaq or NYSE. Focusing on company-specific structuring to meet listing requirements, Exchange Listing serves as the primary point of contact with the exchange, investment bankers and lawyers throughout the listing process. With extensive experience in investment banking, securities law, corporate governance and business management, Exchange Listing and its strategic partners facilitate clients' listing and capital markets objectives. About Exchange Listing Exchange Listing provides growth companies with direct access to a one-stop solution in the strategic planning and implementation of listing on a senior exchange such as NASDAQ or NYSE in a cost effective and efficient process. We assist clients in going public whether through an initial public offering, listing from another marketplace, merger or direct offering. We serve as the primary point of contact with the exchange, investment bankers, lawyers and other service providers. Our founders, strategic partners and advisors are entrepreneurs with backgrounds in investment banking, securities law, corporate governance and business management and have served as officers and directors of public and private companies. We pride ourselves in taking a hands-on role with our clients throughout the listing process. For more information, please visit: www.exchangelistingllc.com or contact info@exchangelistingllc.com. Contact Details Julie Livingston +1 347-239-0249 julie@wantleverage.com Company Website https://exchangelistingllc.com/

January 06, 2022 08:02 AM Eastern Standard Time

Breakthroughs in roofing for residential clean energy, non-flammable safer batteries, people struggling with hearing loss coming to ShowStoppers press event during CES

ShowStoppers

Tech and business journalists will see breakthroughs in roofing for residential clean energy, safer batteries than lithium ion, and medical-grade hearing earbuds, at ShowStoppers® at CES, the press event scheduled for 5 Jan. 2022 during the CES tradeshow in Las Vegas. For press registration, please contact Steve Leon, mailto:sl@showstoppers.com, +1 310-936-8530. “The world’s first true solar residential roof” is coming to shake up the entire industry. Nanotech Energy, https://nanotechenergy.com, a CES 2022 Innovation Award Winner and the only producer of non-flammable, graphene-based batteries on the market, will show batteries that are infinitely safer and higher performing than the industry-standard, highly-flammable lithium-ion batteries that power consumer electronics and electric vehicles but can suddenly catch fire or explode. Jabra, https://www.jabra.com, a world-leading audio and video pioneer, flexes its engineering excellence with several new products, including the Jabra Enhance Plus, a medical-grade hearing solution with advanced audio engineering for better conversations, music, and calls. Also, their latest True Wireless Earbuds will be on display. The ShowStoppers press event organizes product launches, sneak previews and hands-on demonstrations of new tech for work, home and play for journalists, industry and financial analysts, venture capitalists and business executives -- from AI to 5G to cloud, VR to digital health; to better, safer, healthier tools for working from home or going back to the office; to future mobility and autonomy, robotics or smart cities; to apps and hardware that drive mobile and desktop innovation; to wearables, IoT, appliances, entertainment, and more. About ShowStoppers Now in its 26th year, ShowStoppers, https://www.showstoppers.com/, is the global leader in producing press and business events spanning the U.S., Europe and Asia. Each event organizes product launches, sneak previews and demonstrations for selected journalists, bloggers, industry and financial analysts, venture capitalists and business executives. Industry leaders, innovators and startups exhibit to generate news coverage and product reviews, make new connections, promote brand and open new markets. ShowStoppers produces official press events at CE Week, IFA and NAB; partners with CTA, IFA, GSMA and CEATEC; and produces events during CES, IFA, MWC, NAB, CE Week, CEATEC and other tradeshows. ShowStoppers streams online, broadcasting live events, month after month. To learn more about how you and your company can meet the press at ShowStoppers press events in person and online at ShowStoppers TV, contact Lauren Merel, m a ilto:lauren@showstoppers.com, +1 908-692-6068, or Dave Leon, mailto:dave@showstoppers.com, +1 845-821-6123. Contact Details Steve Leon +1 310-936-8530 sl@showstoppers.com Company Website https://showstoppers.com

December 28, 2021 09:45 AM Eastern Standard Time

Selling a Printing Business Explainer Video for Print Shop Owners

Minuteman Press International Inc

Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

December 27, 2021 10:00 AM Eastern Standard Time

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ShowStoppers to introduce journalists to 20 startups from Japan at ShowStoppers press event during CES 2022

ShowStoppers

ShowStoppers ® will introduce 20 startup companies from Japan with new tech for work, home and play to tech and business journalists from around the world at ShowStoppers ® at CES, the press event scheduled for 5 Jan. 2022 during the CES tradeshow in Las Vegas. To register as a journalist to attend ShowStoppers TV events, contact Steve Leon, sl@showstoppers.com. The startups will launch and demonstrate a range of new products and services, including an exoskeleton for factory workers; continuous blood glucose testing for diabetics, without needles; sensors that connect to a smartphone for playing traditional Japanese wooden games; augmented-reality glasses; financial tech that creates mobility jobs for the unbanked; robots that bring joy to life; a hand dryer that reduces the risk of infection – and more. The startups are organized and selected by ShowStoppers partner JETRO, https://www.jetro.go.jp/en/, the Japan External Trade Organization, a Japanese government organization that assists startups in expanding to global markets. “We are proud to present unique technologies from Japan, all of which have the potential to create new and better ways for humans to bridge the physical and digital worlds,” said Ken Yoshida, executive director at JETRO San Francisco. The ShowStoppers press event organizes product launches, sneak previews and hands-on demonstrations of new tech for work, home and play for journalists, industry and financial analysts, venture capitalists and business executives -- from AI to 5G to cloud, VR to digital health; to better, safer, healthier tools for working from home or going back to the office; to future mobility and autonomy, robotics or smart cities; to apps and hardware that drive mobile and desktop innovation; to wearables, IoT, appliances, entertainment, and more. About ShowStoppers Now in its 26th year, ShowStoppers, https://www.showstoppers.com/, is the global leader in producing press and business events spanning the U.S., Europe and Asia. Each event organizes product launches, sneak previews and demonstrations for selected journalists, bloggers, industry and financial analysts, venture capitalists and business executives. Industry leaders, innovators and startups exhibit to generate news coverage and product reviews, make new connections, promote brand and open new markets. ShowStoppers produces official press events at CE Week, IFA and NAB; partners with CTA, IFA, GSMA and CEATEC; and produces events during CES, IFA, MWC, NAB, CE Week, CEATEC and other tradeshows. ShowStoppers streams online, broadcasting live events, month after month. To learn more about how you and your company can meet the press at ShowStoppers press events in person and online at ShowStoppers TV, contact Lauren Merel, lauren@showstoppers.com, +1 908-692-6068, or Dave Leon, dave@showstoppers.com, +1 845-821-6123. Contact Details Steve Leon +1 310-936-8530 sl@showstoppers.com Company Website https://showstoppers.com

December 27, 2021 09:45 AM Eastern Standard Time

Holiday Gifting & Preparation

YourUpdateTV

A video accompanying this announcement is available at: https://youtu.be/JR9Mz8XHr4g The countdown is on as holiday shoppers continue to spend in record numbers. According to the latest stats, online sales have reached close to 110-billion dollars since November 1 st. That’s a lot of searching, finding, and buying. Beauty & Lifestyle Expert, Anna De Souza has come up with a few of her favorite finds for the favorite people in your life. FITNESS: The National Retail Federation finds the average consumer will spend close to $1,000 on gifts and other purchases. De Souza says there’s no need to stress. As a mom of twin toddlers, she’s done all the heavy lifting, stating, “It’s hard to get a workout in other than muscling them up three flights of stairs.” The Lifestyle expert has found one gift that she deems “smart and compact.” The Tempo Move helps give the experience and results of working with a personal trainer by offering real-time feedback, weight recommendations, and a training plan, and this full gym takes up only a tiny footprint as a sleek cabinet. De Souza continues, “As you work out, Tempo Move tracks your reps, form, weight – even the speed of your reps – and the artificial intelligence customizes a workout smarter than any human ever could.” Tempo Move comes with 50 pounds of smart weights and connects through your phone and TV for a fully immersive workout experience that favors effort over time. For more information, visit https://www.tempo.fit/shop/move. Facebook: @GetTempo Instagram: @tempo Twitter: @TrainWithTempo COOKING: Reports show that a few retailers have gotten a lift from cooking trends. De Souza points out that so much time is spent with family and friends in the kitchen. She asks, “Why not make some new memories while making some delicious meals?” The Lifestyle expert recommends picking up an air fryer, because now consumers are finally able to cook two dishes that can be synchronized to serve at the exact same time. The CRUXGG TriZone 9 Quart Air Fryer was voted Best Air Fryer of 2021 by Esquire. It’s engineered with patent-pending technology that features one extra-large cooking area that can be divided into two – so chicken fingers for the kids and salmon for you, or an entrée and a side – served hot and crispy together so you don’t need to microwave the straggler dish! CRUXGG just launched 8 products exclusively at Target which will be 30% off through the holidays. De Souza also highlights the brand’s Rotating Ceramic Nonstick Waffle Maker, that makes 5 one-inch Belgian waffles in under 10 minutes. She says it’s perfect for holiday mornings. “CRUXGG is also a purchase you can feel good about,” De souza adds, because 5% of proceeds go to a collective of nonprofits working to end food insecurity. For more information, go to https://www.target.com/p/cruxgg-6-in-1-9qt-air-fryer-with-trizone-technology/-/A-85017063?preselect=82541621#lnk=sametab. Social Media Channels: @crux.kitchen @ghettogastro Hashtags: #createwithcrux #targetstyle BEAUTY: As a beauty expert, De Souza has a few ideas for consumers that want to look and feel their best this holiday season and into the new year. She starts off with a holiday gift set from OLEHENRIKSEN. “You’ve probably heard of banana powder as a celebrity makeup artist secret to brighten that dark undereye area,” De Souza says, “The Banana Bright Vitamin C Serum with 15% Vitamin C is clinically proven to give you brighter, bouncier skin in 7 days without makeup. With other brands, shoppers usually get 3% vitamin C in topicals if you’re lucky. You’re also getting C-Rush Brightening Gel Crème, which gives you a full 24-hours of moisture and a color-correcting Banana Bright Eye Crème.” As a beauty expert, De Souza has been covering beauty for many years. She says if there is one product to horde, it’s Vitamin C. For more information, go to https://www.olehenriksen.com/ Facebook: https://www.facebook.com/olehenriksen/ Instagram: @olehenriksen Another gift idea De Souza recommends became this year’s viral foundation launch and sold out multiple times when TikTokers showed off the texture and coverage after just one swipe on the cheek. De Souza says, “The KVD Beauty’s Good Apple Skin-Perfecting Foundation Balm is unlike any texture I’ve felt before, it glides on like a buttery balm, but it’s surprising when you see it apply as full coverage with a velvety finish that doesn’t crease!” It’s formulated with hydrating apple extract and available in 40 inclusive shades. Holiday shoppers can use code ANNA20 at KVDVeganBeauty.com for 20% off or pick it up at Ulta or Sephora. For more information, visit http://kvdveganbeauty.com/. Facebook: https://www.facebook.com/KVDBeauty/ Instagram: https://www.instagram.com/kvdbeauty/ TikTok: https://www.tiktok.com/@kvdbeauty? About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 21, 2021 02:02 PM Eastern Standard Time

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The Customer Experience Market in 2022 Will Continue to Be Heavily Influenced by Labor Issues, Supply Chain Disruptions, and Health and Safety Concerns, According to Dash Research

Dash Network

As 2021 draws to a close, it is clear that the events and responses to the COVID-19 pandemic continue to significantly impact the customer experience (CX) market, according to a new webinar and companion white paper produced by Dash Research. While some of the most drastic aspects of CX changes due to the pandemic were temporary measures, other practices demonstrated significant value to both the customer and provider and are likely to stay. “The most impactful trends that emerged in 2021 were both interrelated and interdependent, reflecting the interconnected worlds of digital engagement, physical fulfillment, and health and safety issues,” says principal analyst Keith Kirkpatrick. “While many of these trends began during 2020, they were often accelerated by various economic and public health conditions that arose in 2021, including labor shortages, supply chain issues, and an increased focus on digital/real-world customer journeys.” These market factors have led to an increased use of artificial intelligence (AI) and automation, with business-to-consumer (B2C) organizations in particular deploying AI-enabled chatbots and tools to handle routine tasks, freeing up workers to address more complex issues. Automated marketing and messaging took center stage as businesses leveraged technology to maximize sales, marketing, and services efficiency, and the use of technology extended to CX functions, such as customer contact centers. Similarly, business-to-business (B2B) organizations increased use of collaboration platforms and video-conferencing tools to ensure seamless business continuity, conducting sales, marketing, and other business engagements via online channels, in lieu of in-person meetings. And as the most severe impacts of the pandemic lessened in certain parts of the world, some companies initiated the use of hybrid workplaces, which saw the return of some workers to their places of business on a part-time basis, while allowing others to continue to work remotely. Dash Research’s analysis further indicates that, with the continued shift to omnichannel communications and customer-centricity, customers are seeking fully integrated CX platforms. As a result, vendors are shoring up their product portfolio through two primary methods: (1) mergers and acquisitions (M&A) activity, where new functionality or features are added through the acquisition of another company that already has these capabilities; and (2) via the funding market, which provides them with the capital required to build out new functionality. Dash Research’s webinar and white paper showcase fundraising and M&A activity by Kore.ai, Netomi, Terminus, Qualtrics, Zendesk, and Concentrix. Looking ahead to 2022, as some industries strive for a return to normal (e.g., travel & hospitality, retail, and healthcare), Dash Research expects to see greater investment in CX platforms and programs to support customers throughout the entire journey. Personalization will continue to be used as a differentiator, not only for B2C business, but also for B2B companies that are trying to deliver a right-sized offering for each customer. Greater visibility into supply chains may be a differentiator for some companies, particularly if bottlenecks remain. Further, improvements to CX through mobile, social, and other non-traditional channels will be front and center, as omnichannel approaches mature. Large customer relationship management (CRM) and customer data platform (CDP) vendors will continue to add new features and functions that make it easier for companies of all types to add AI and automation across all functional areas. And despite the push to incorporate technology, businesses will focus on balancing human agents and automation to build a better rapport with customers. Dash Research’s webinar, “The State of the CX Market in 2021”, along with its companion white paper of the same title, focus on the CX trends that emerged in 2021, the impact those trends had on CX implementation, and the processes and strategies that are expected to continue well into 2022. The webinar and white paper also focus on the M&A and fundraising activity that occurred in 2021, as well as providing an assessment of relative customer demand and maturity of 10 CX techniques. The white paper is available as a free download on Dash Research’s website and the webinar replay is also available. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Network Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

December 21, 2021 11:37 AM Eastern Standard Time

New tech brings universe, vision correction – and a hot lunch – into focus at ShowStoppers press event during CES 2022

ShowStoppers

New tech brings into focus for journalists the mysteries of the universe, electronic lenses that transform the world of vision correction, and delivers a 21 st century hot lunch – microwave or oven not required -- at ShowStoppers® at CES, the press event scheduled for 5 Jan. 2022 during the CES tradeshow in Las Vegas. For press registration, please contact Steve Leon, sl@showstoppers.com, +1 310-936-8530. Unistellar, https://www.unistellaroptics.com, the company that is revolutionizing civilian access to deep space, will unveil its most advanced telescope, which has been honored with a CES 2022 Innovation Award and features pioneering eyepiece technology in partnership with the iconic optics brand Nikon. Deep Optics, https://www.deepoptics.com, unveils its 32ºN Sunglasses, https://32northglasses.com/, for the first time. Powered with patented dynamic Liquid Crystal lenses with no moving parts, switch from sunglasses to reading glasses in a single swipe. These glasses can dynamically change their focus, just like the human eye. Users can add their own reading prescription through the glasses app, making the glasses 100% personalized. The lunchbox gets a 21 st Century update. Who needs a microwave or oven? For travel and adventure, Steambox, https://www.myheatbox.com, is rechargeable, app-connected, and uses steam to heat food anywhere, anytime. The ShowStoppers press event organizes product launches, sneak previews and hands-on demonstrations of new tech for work, home and play for journalists, industry and financial analysts, venture capitalists and business executives -- from AI to 5G to cloud, VR to digital health; to better, safer, healthier tools for working from home or going back to the office; to future mobility and autonomy, robotics or smart cities; to apps and hardware that drive mobile and desktop innovation; to wearables, IoT, appliances, entertainment, and more. About ShowStoppers Now in its 26th year, ShowStoppers, https://www.showstoppers.com/, is the global leader in producing press and business events spanning the U.S., Europe and Asia. Each event organizes product launches, sneak previews and demonstrations for selected journalists, bloggers, industry and financial analysts, venture capitalists and business executives. Industry leaders, innovators and startups exhibit to generate news coverage and product reviews, make new connections, promote brand and open new markets. ShowStoppers produces official press events at CE Week, IFA and NAB; partners with CTA, IFA, GSMA and CEATEC; and produces events during CES, IFA, MWC, NAB, CE Week, CEATEC and other tradeshows. ShowStoppers streams online, broadcasting live events, month after month. To learn more about how you and your company can meet the press at ShowStoppers press events in person and online at ShowStoppers TV, contact Lauren Merel, lauren@showstoppers.com, +1 908-692-6068, or Dave Leon, dave@showstoppers.com, +1 845-821-6123. Contact Details Steve Leon +1 310-936-8530 sl@showstoppers.com Company Website https://showstoppers.com

December 21, 2021 09:45 AM Eastern Standard Time

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