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Personalization and Customization Are an Increasing Part of Customer Experience Strategies in Data-Rich Industries, According to Dash Research

Dash Network

Given the wide range of options for the digital and physical ordering, fulfillment, and after-service care available to both consumers and businesses, a one-size-fits-all approach to customer experience (CX) is not only outdated, but a recipe for driving customers away. According to a new report from Dash Research, that is why providing a personalized and optimized CX remains a widespread goal of both business-to-consumer (B2C) and business-to-business (B2B) companies seeking to create deeper, more customer centric interactions that are the hallmark of driving customer loyalty and a higher amount of repeat business. Providing such a personalized and optimized experience requires a multifaceted approach, which involves understanding each customer’s specific preferences and desires, assessing their typical customer journey from initial contact through post-sales interactions, and ensuring that the organization has unfettered access to the data and software tools to create and nurture these one-to-one experiences. Dash Research’s analysis concludes that the systems and processes required to support this level of tailored experience will drive revenue growth in the global market for CX personalization and optimization software and services from $7.0 billion in 2020 to $11.6 billion by 2026, representing a 65% increase in market size during that forecast period. According to principal analyst Keith Kirkpatrick, “many companies are faced with challenges delivering on their personalization and optimization efforts, often due to the presence of data silos, which prevent applications and agents from easily accessing the information that can limit their ability to identify the preferences, triggers, and processes that are most preferred by customers. Further, an overuse of personalization can negatively impact the CX if customers are questioning how certain personal information was captured, and whether its use feels overly intrusive or even creepy.” Kirkpatrick adds that the growing use of personalization and optimization to improve CX is driven by several internal and external factors, including: A shift to digital sales and marketing efforts has increased the amount of data available for use in personalization Customers increasingly expect personalized and optimized experiences across all channels Personalized offers are driving revenue growth Automation and artificial intelligence (AI) allow more efficient optimization and personalization More organizations are shifting from a traditional sales model to a customer-centric loop approach But despite the demand for increasingly personalized and optimized CX, Dash Research finds that organizations often run into challenges that impact their ability to provide more individual and friction-free experiences, including: Balancing personalization and optimization against feelings of intrusion Data quality issues Data governance, privacy, and security concerns Challenges with shifting sales and marketing approaches from a sales loop to a customer engagement (CE) model Dash Research’s report, “CX Personalization and Optimization”, focuses on the market drivers and barriers to the adoption and use of platforms, applications, and services that enable greater personalization and optimization across all facets of CX. The report also details several B2C and B2B case studies and includes best practices for deploying personalization and optimization within an organization. Market forecasts covering the 2019 to 2026 period for software and services that provide personalization and optimization functionality are provided, covering 20 industries and 5 geographic regions. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Research Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

January 31, 2022 07:10 AM Eastern Standard Time

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G Medical Innovations Holdings Ltd Announces $12 Million Private Placement

G Medical Innovations Holdings

G Medical Innovations Holdings Ltd. (NASDAQ:GMVD) (the "Company"), a telehealth, medical device, and remote patient monitoring company providing clinical-grade solutions for consumers, medical professionals, and healthcare institutions, today announced it has entered into a securities purchase agreement with a single institutional investor to issue, in a private placement, 2,400,000 ordinary shares (or pre-funded warrants in lieu thereof) and warrants to purchase up to an aggregate of 2,400,000 ordinary shares, at a purchase price of $5.00 per ordinary share (or pre-funded warrant) and associated warrant, for expected gross proceeds to the Company of approximately $12 million, before deducting placement agent fees and other offering expenses payable by the Company. The warrants will have an exercise price of $5.00 per ordinary share, will be exercisable immediately upon issuance, and will have a term of five years from the date of issuance. The closing of the private placement is expected to occur on or about February 2, 2022 subject to the satisfaction of customary closing conditions. The Company intends to use the net proceeds from the private placement for partial repayment of existing debt and working capital purposes. A.G.P./Alliance Global Partners is acting as the sole placement agent for the private placement. The offer and sale of the foregoing securities are being made in a transaction not involving a public offering and the securities have not been registered under the Securities Act of 1933, as amended (the "Securities Act"), or applicable state securities laws. Accordingly, the securities may not be offered or sold in the United States except pursuant to an effective registration statement or an applicable exemption from the registration requirements of the Securities Act and such applicable state securities laws. Under an agreement with the investors, the Company agreed to file a registration statement with the Securities and Exchange Commission (the "SEC") covering the resale of the ordinary shares to be issued to the investors (including the ordinary shares issuable upon the exercise of the warrants) no later than 15 days after the closing and to use commercially reasonable efforts to have the registration statement declared effective as promptly as practical thereafter, and in any event no later than 60 days in the event of a "full review" by the SEC. This press release shall not constitute an offer to sell or a solicitation of an offer to buy these securities, nor shall there be any sale of these securities in any state or other jurisdiction in which such offer, solicitation or sale would be unlawful prior to the registration or qualification under the securities laws of any such state or other jurisdiction. About G Medical Innovations G Medical Innovations Holdings Ltd. is an early commercial stage healthcare company engaged in the development of next generation mHealth and telemedicine solutions and monitoring service platforms. The Company’s solutions and services can empower consumers, patients, and providers to better monitor, manage and improve clinical and personal health outcomes, especially for those who suffer from cardiovascular disease (or CVD), pulmonary disease and diabetes. The Company’s current product lines consist of its Prizma medical device (or Prizma), a clinical grade device that can transform almost any smartphone into a medical monitoring device enabling both healthcare providers and individuals to monitor, manage and share a wide range of vital signs and biometric indicators; its Extended Holter Patch System, a multi-channel patient-worn biosensor that captures electrocardiography (or ECG) data continuously, including its QT Syndrome Prolongation Detection Capabilities Patch. In addition, the Company is developing its Wireless Vital Signs Monitoring System (or VSMS), which is expected to provide full, continuous, and real time monitoring of a wide range of vital signs and biometrics. Its monitoring services include provision of Independent Diagnostic Testing Facility (or IDTF) monitoring services and private monitoring services. Visit https://gmedinnovations.com/. Forward-Looking Statements This press release contains forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and other Federal securities laws. Words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “seeks,” “estimates” and similar expressions or variations of such words are intended to identify forward-looking statements. For example, G Medical is using forward-looking statements when it discusses the closing of the private placement and the expected use of proceeds. Because such statements deal with future events and are based on G Medical’s current expectations, they are subject to various risks and uncertainties, and actual results, performance, or achievements of G Medical could differ materially from those described in or implied by the statements in this press release. The forward looking statements contained or implied in this press release are subject to other risks and uncertainties, including those discussed under the heading “Risk Factors” in G Medical’s prospectus filed pursuant to Rule 424(b)(4), filed with the Securities and Exchange Commission (“SEC”) on June 28, 2021, and in any subsequent filings with the SEC. Except as otherwise required by law, the companies undertakes no obligation to publicly release any revisions to these forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. References and links to websites have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release. G Medical and McDade Products are not responsible for the contents of third-party websites. INVESTOR RELATIONS CONTACT: G Medical Innovations Kobi Ben-Efraim, CFO +972 8-958-4777 service@gmedinnovations.com Contact Details Kobi Ben-Efraim, CFO +972 8-958-4777 service@gmedinnovations.com Company Website https://gmedinnovations.com/

January 31, 2022 07:00 AM Eastern Standard Time

WaveMaker Joins TM Forum to Democratize the Open, Digital, API-first Application Economy for the 5G Era

WaveMaker

WaveMaker, the open low-code platform for professional developers is pleased to announce that they have joined the TM Forum and will now enable Communication Service Providers and vendors alike to dramatically increase the pace and throughput of delivering modern applications and experiences by offering a developer-first, API-first, open and composable experience workbench. WaveMaker intends to work within the TM Forum to help providers make an easy transition to a modern, low-code-based application development paradigm with peace of mind and flexibility that is unmatched in the industry. Backed by a team that started 20 years ago with commercializing the world’s first J2EE app server, WaveMaker enables professional developers in over 60 countries to not only rapidly develop modern applications but also customize them easily for disparate use cases with speed, scale, and security. Commenting on the association, Vikram Srivats, WaveMaker’s global head of strategic markets, says, “WaveMaker is a glove-like fit with the vision of the TM Forum and its members: that of an open digital architecture and an Open API manifesto driving the next billion digital engagement apps in the 5G era and beyond. Our DNA has the right concoction: fundamentally open, API-first, real code, no-lock-in, developer-friendly, enterprise-ready, component-based composability, and extreme customizability. Rapidly develop serious, secure, rich applications for consumer scale, deploy anywhere, extend or customize easily and elevate your developers (and developer experience) to a whole new level.” "On behalf of our global member community, I welcome WaveMaker and look forward to witnessing the energy and experience they bring while collaborating on the next generation of standards and frameworks for the TMT industry. Now more than ever, simplifying how operators discover, deploy and operate the software that runs their business is essential to unlocking growth,” said Gregory Geodjenian, Senior Director, Membership, TM Forum. Wavemaker’s platform allows professional developers to build enterprise-grade applications with the freedom to deploy to an infrastructure of choice. Developers can create or import their custom widgets called “ prefabs ” - an abstracted component built over data, logic, and UI, combine them to create “ user journeys ” and embed them into any application with ease. The platform allows seamless co-existence and integration with existing development frameworks in a typical enterprise and adheres to modern architectural choices and best practices of application development. Enterprises use WaveMaker to transform not only how they build and deliver cloud-native apps, but also to transform teams to full-stack development and move more of their software supply chain to customer self-service models--at a fraction of the cost and time associated with traditional development. About WaveMaker WaveMaker, Inc. is a privately held software platform company headquartered out of Plano, Texas. WaveMaker has SaaS, on-prem, and white-labeled offerings for large enterprises and ISVs to build modern, API-driven, scalable, and secure software applications and platforms. It has significant customers in banking, finance, insurance, and healthcare, who are taking the low-code platform route to modernize their systems and transform business. For more information, please visit www.wavemaker.com or follow @WaveMaker on Twitter and LinkedIn. About TM Forum TM Forum is an association of over 850 member companies, which include 10 of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services and create technology breakthroughs to accelerate change. We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era. We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. Follow us on LinkedIn, Twitter and Facebook. Learn more at www.tmforum.org. Contact Details WaveMaker, Inc. Tobin Sebastian tobin.sebastian@wavemaker.com

January 29, 2022 01:56 AM Eastern Standard Time

Arria CEO to Speak at MicroStrategy World 2022

Arria NLG

Sharon Daniels to Join “Empowered Women in Technology” panel; Natural language leader will bring multi-level presence, sharing benefits achieved by application of analytics, conversational AI, and data understanding Arria NLG today announced that CEO Sharon Daniels will speak at MicroStrategy World 2022, being held virtually, February 1-2, 2022. Arria is both a strategic MicroStrategy Partner and Platinum Sponsor of this year’s conference, which will focus on how organizations can embrace change in the year to come. Results from a recent Forrester report examining the Total Economic Impact™ (TEI) of natural language generation (NLG) showed a 209 percent ROI, including the ability to automate 80 percent of manual reporting, streamline data analytics, expedite access to insights, and extend data literacy across organizations. Daniels will join an executive panel comprised of inspiring female leaders, each of whom has built a successful career in technology. Titled “Empowered Women in Technology,” this exclusive session will provide attendees with insights from an esteemed group of industry leaders. Speakers will share their personal experiences and offer real-world advice related to professional development and empowerment. Topics will include: the value of building a strong network, tactics for combating biases and overcoming adversity within the technology industry, the importance and impact of mentorship, and more. WHO: Sharon Daniels, CEO, Arria WHAT: Empowered Women in Technology Panel Discussion WHEN: Tuesday, February 1, 2022 at 5:00 pm EST REGISTER HERE In addition, Arria’s EVP of Business Development and Global Strategic Partnerships, Lyndsee Manna, will take part in forums and panels discussing how NLG will shape enterprise analytics in 2022. She will also present a session in the End-To-End Solutions track called “Next-Generation Digital Finance with Arria NLG” where she will be joined by Jose Nocedal, SVP Product Management from MicroStrategy, and Jérôme Chabrillat, Associate Principal, Business Technology Reporting Solutions from ZS Associates. Manna will explain how Arria empowers MicroStrategy users by turning financial data into strategic intelligence using Arria’s add-in. Arria’s NLG technology optimizes the value of users’ data and analysts’ skills by reducing time to insights, providing more accurate decision-making, and increasing speed and efficiency of insights writing. WHO: Lyndsee Manna, EVP of Business Development & Global Strategic Partnerships, Arria WHAT: Next-Generation Digital Finance with Arria NLG WHEN: Tuesday, February 1, 2022 at 4:00 pm EST REGISTER HERE Arria will highlight how plain-language insights straight from users’ dossiers drive data literacy and better decision-making while freeing analysts from manual labor, allowing them to do the work they want to do. Zachary Rea, director of sales engineering, MEA at MicroStrategy says, "With Arria, MicroStrategy users can quickly and easily generate highly customizable narratives.” The Arria for MicroStrategy extension is an out-of-the-box solution, with no coding or scripting required, that streamlines the interaction between a MicroStrategy dossier and the user. Arria NLG reduces analysis and drill-down time by providing instant, definitive written insights to all dashboard users. About Arria NLG Arria NLG is the recognized global leader in the field of Natural Language Generation (NLG), a form of artificial intelligence specializing in extracting insights from complex data sources and communicating that information in natural language. Arria owns, develops, and licenses its core, patented NLG technologies via the Arria NLG Platform. Connect with Arria on LinkedIn, follow us on Twitter, or visit us at www.arria.com. Contact Details Arria NLG Summer Flynn Summer.flynn@arria.com Company Website https://www.arria.com/

January 27, 2022 02:00 PM Eastern Standard Time

Treliant, LLC Launches Staffing Subsidiary to Meet Surging Demand in Mortgage Industry

Treliant

Treliant, LLC has created a new subsidiary— Treliant Mortgage Services, LLC (TMS) —to provide staff augmentation for clients facing unprecedented business activity in mortgage origination, servicing, loss mitigation, and other areas. “TMS builds on Treliant’s industry-leading track record in providing trusted, strategic advice and specialized business solutions in financial services,” said Senior Managing Director Grace Brasington. “Lenders have been hard-pressed to manage staffing requirements in recent times, as demand surged for mortgage origination resources. A lesson learned by savvy originators is that the flexibility to scale staff up and down as needed is key, no matter what direction interest rates are headed.” An upswell of mergers, acquisitions, and regulatory activity is also challenging originators and servicers. “A flexible staffing model makes sense in all areas of mortgage operations,” said Treliant Senior Director Deborah Grissom, “and TMS manages a pipeline of exceptional professionals with deep mortgage industry experience who can step in to competently fill clients’ gaps.” TMS was established to provide frontline mortgage underwriters, processors, and closers to banks and independent mortgage companies in a staff augmentation capacity. Staff augmentation throughout the mortgage life cycle will be an important focus going forward, including pre- and post-close quality control, compliance, file review in anticipation of regulatory exams, default servicing, and servicing portfolio retention. TMS actively recruits and manages professionals with recent experience in the following roles: residential processor, frontline underwriter, and closer; commercial real estate (CRE) underwriter; commercial and industrial (C&I) loan underwriter; post-close quality control specialist; commercial and residential flood specialist; and loss mitigation specialist. The firm’s Safe Act licensing footprint now covers nearly half of U.S. states and is continually expanding. Treliant is a multi-industry consulting firm that serves organizations around the globe. Our firm serves financial institutions, consumer-oriented businesses, other corporations, and law firms. As a firm of leading professionals from industry and government, we assist our clients in navigating regulatory requirements and on best practices, while meeting strategic and operational objectives. We partner with clients as trusted advisors and via managed services including through secondments, interim resources, and other outsourcing strategies. Our advisory and assurance services and specialized, high-quality business solutions strengthen our clients’ corporate and regulatory compliance programs, risk management, and business performance. We also provide comprehensive support for corporate and regulatory investigations, litigation, and as government agency monitors and independent consultants. We serve companies from Main Street to Wall Street and across the globe. Contact Details Melissa Pazornik +1 202-249-7932 mpazornik@treliant.com Company Website https://www.treliant.com

January 27, 2022 01:40 PM Eastern Standard Time

imiconnect Can Deliver 330% Return on Investment for Global Organizations

imimobile

imi mobile, the global cloud communications software and solutions provider (part of Webex), has today announced the results of its Total Economic Impact (TEI) Study. The commissioned study, conducted by Forrester Consulting on behalf of imi mobile, evaluates the return on investment (ROI) that enterprises can achieve through the implementation of imi connect, an Enterprise CPaaS solution. The Forrester TEI study has calculated return on investment at 330% with cost and benefits savings of at least $1.2M for enterprises using imi connect as their single, centralized platform to manage customer interactions. For the study, Forrester conducted interviews with two organizations that invested in imi connect as a key part of their IT infrastructure, which formed the basis of its Total Economic Impact™ framework. This framework was then used to identify the cost, benefit, flexibility, and risk factors that affect the investment decision in order to evaluate the overall impact that the imi connect platform can have on an organization. In addition, the study highlighted three business critical advantages that imi connect afforded the organizations interviewed including: Time to create and manage customer communication journeys reduced from days to minutes: Previous communication management platforms required one week’s time to compose and manage customer journeys. The scale and low-code tools that imi connect provides reduced this effort to a couple of hours of FTE time, resulting in more than 50% increase in productivity efficiency. Scalable SMS and mobile communications improved onboarding processes: With imi connect, customers interviewed were able to automate the onboarding process and know your customer (KYC) information flows through SMS communications. The platform improved onboarding processes for 3.5m new customers per year, which in turn represented a $1.2 million saving in both productivity and costs. Improved self-service capabilities increased efficiencies in customer support functions: SMS and WhatsApp capabilities provided end customers with easy and pervasive access to fulfil simple services in a self-service manner, and choice of communication channel dependent on the service request - reducing customer inquiries to the contact center. "We believe this Total Economic Impact study from Forrester not only validates the return on investment for our imi connect platform, but also shows the value of an Enterprise CPaaS approach that provides a choice of low code tools and APIs to create better customer interaction experiences” said Jay Patel, VP & GM, Webex CPaaS “Customer experience is an increasingly important area of business focus for today’s organizations, and we feel this study gives a clear framework for why Enterprise CPaaS solutions can be the right answer - how they can help organizations integrate with existing systems to quickly deploy end-to-end customer journeys across multiple channels, reducing costs and increasing operational efficiencies.” The imi connect platform is a proven enterprise-grade CPaaS that is used at scale by large global organizations for rapid application development. It helps enterprises build, deploy, and manage end-to-end customer journeys across all their customer interactions, and is the layer that sits between a business’s customer touchpoints, such as voice, messaging and video, and integration into its existing backend business systems. The low-code platform orchestrates and automates customer interactions to enable smarter, richer customer experiences, while also lowering the cost for businesses, reducing complexity, and accelerating IT roadmaps and digital transformation. For more information you can find the full study here. About imimobile imimobile, part of Webex, provides cloud communications software and services that manage business-critical customer interactions at scale. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. Our API and low-code Communications Platform-as-a-Service (CPaaS) offering, imiconnect, enables large enterprises to automate, orchestrate and monitor their customer interactions all on one platform. This helps businesses to lower costs, reduce complexity and accelerate IT roadmaps. Our innovative platform and applications are being used at scale today by blue-chip global enterprises and leading public-sector organizations to deliver smarter customer interactions, such as AA, Best Buy, BT, Capitec Bank, Centrica, EE, IHG, Mercedes, Orange, O2, Vodafone and Walgreens. The business was acquired by Cisco Systems in February 2021 and has global offices across the UK, USA, Canada, India, and South Africa. www.imimobile.com Contact Details Kite Hill PR Michael Kocher +1 704-960-2295 michael@kitehillpr.com

January 27, 2022 01:21 PM Eastern Standard Time

BitX Funding Triumphs With Record 2021 Results

BitX Funding

Fairfield, CT., January 24, 2022— BitX Funding, one of the most prominent alternative lenders in Southern Connecticut, announced a banner year for growth in 2021. Overall, revenue went up 10%, new users increased by 70%, impressions went up 300%, and business applications came in at a rate of 1,275% more than the previous year. Out of all the loans that BitX sold, Startup loans had the highest increase. “Our economy saw solid growth in small business lending and the startup loan category lead the way due to the great resignation”, said Todd Rowe, president of BitX Funding. “We continue to grow BitX revenue with support from internal sales, record marketing results, CT Innovations mentor support, and our raving fans. Our 2022 goals are to continue to build out our lending platform, grow our lender base, obtain our own lending facility, and drive client growth. Our goals are to increase revenue by 160%, have a 133% increase in units sold, and a loan amount increase of 200% in 2022.” Rowe continues to promote his company as a marketplace for small business loans, especially with young entrepreneurs. With one click, you can get a response to your loan request within 24 hours. That makes BitX Funding a partner you can trust in 2022. BitX Funding is an omnichannel marketplace for alternative small business loans and business insurance. BitX connects their clients with the right loan and lender from SBA 7a, start-up loans, short-term loans, mid-term loans to merchant cash advances and business lines of credit. BitX is where lenders compete for your business. Our top-rated lenders focus on real-life business data and cash flow, which means you can qualify for small business loans even if your credit score isn’t perfect. We care about small business and it’s our mission to secure the right funding when you need alternative small business loans within our small business loan marketplace. Contact Details BitX Funding Todd Rowe +1 203-763-1430 info@bitxfunding.com Company Website https://www.bitxfunding.com

January 27, 2022 01:05 PM Eastern Standard Time

ClickHouse infrastructure provider ChistaDATA raises US$3m as it builds Open Source function

ChistaDATA

ChistaDATA, which aims to build the fastest and the most scalable managed ClickHouse implementations in the world, has raised USD 3 million in a pre-Series A round of funding from Sequoia Capital India. The startup plans to use the funds raised to develop a fully-open source ClickHouse server among other orchestration tools that address automation and DevOps for enterprise-grade ColumnStore solutions. It will also focus on developing ChistaDATA Cloud - a completely autonomous and self-healing cloud-native ClickHouse offering that can be provisioned and paid for by data volume and without requiring customers to think about servers and DevOps. The funds raised will also be used to strengthen the team with research, engineering, marketing, and brand hires. Data powers the modern economy and every enterprise today is making data-driven decisions, based on sophisticated business intelligence to create value for stakeholders across the ecosystem. This has led to a huge demand for cloud data warehouses (CDW) that are typically closed-source and have a high total cost of ownership (TCO). Adding to this, the ever-growing analytics bills predicated on usage-based pricing, complete vendor lock-in (given the sheer volume of critical business data stored and analyzed on these platforms), and compromised platform configurability, which is entirely dependent on the vendor’s product strategy, have emerged as pain points. Notably, the data analytics market is expected to create a value chain of USD 300 billion in the consumer facing internet economy by 2025. The current ecosystem is dominated by the cloud giants and/or closed source solutions, and customers are clamoring for an open-source solution (that preserves their optionality and freedom) that is autonomous and self-managed. Enter ChistaDATA, which is committed to building free and open source enterprise-class ClickHouse for both on-premise and cloud. The startup was founded in 2021 by serial entrepreneur Shiv Iyer who is one of the world’s foremost database experts with over 22 years of experience in open source database systems (both transaction processing systems and ColumnStores) with core expertise in performance, scalability and database reliability engineering. Shiv has worked with some of the largest internet companies like Twitter, Pinterest, Garmin, PayPal, managing approximately 100 PB (consolidated database infrastrastructure size) of data. His passion for database systems performance engineering has driven him to build an open source database systems company for planet-scale internet businesses. ChistaDATA is building the world’s first fully-autonomous ClickHouse server on cloud for data analytics ecosystem with automatic provisioning, scaling, tuning, security, fault tolerance and failover, backup, patching, and more. Interestingly, the ChistaDATA team has forked the original ClickHouse codebase developed by Yandex, a Russian search giant, and re-written it to a great extent, creating their own version called ‘ChistaDATA server for ClickHouse,’ which delivers higher and better performance benchmarks at a lower cost of operation. This implementation, which is entirely compatible with the classic ClickHouse, is ~4X faster through implementation of high performance LSM stores. The 100% open source ClickHouse distribution from ChistaDATA is owned by ChistaDATA Foundation (a not-for-profit committed to building enterprise-class open source ClickHouse and other orchestration tools) and thus, ChistaDATA’s customers will always have access to the open source ChistaDATA ClickHouse server, retaining customers on the back of superior service and ROI, and not on vendor lock-in. "Building a fully open source deep-tech ColumnStore business around ClickHouse for both on-premises and cloud platforms involves long-term commitment to community contributors and other stakeholders of the ecosystem like customers, partners, etc. This also means the core team of ChistaDATA and investors should understand the culture of this business, value creation and impact our platforms make in data-powered economies. When I decided to start ChistaDATA Corporation, my first phone call was to Anandamoy from Sequoia Capital India, he quickly helped us structure the formation of the company. The firm is also a hands-on investor committed to supporting on both, strategic and tactical needs." Shiv Iyer, Founder and Principal of ChistaDATA Inc. “When Shiv told us of his intention to create a managed service around ClickHouse, it represented the confluence of a massive technology trend with a special founder. We’re excited to work with Shiv to build what we believe is a compelling 100% OSS company to emerge from our part of the world.” Anandamoy Roychowdhary, Principal, Sequoia India Some of the world’s largest companies like Orange Telecommunications, Applied Materials, DHL, Netflix, National Geographic, BBC etc. depend on ChistaDATA ClickHouse Support and Managed Services for building optimal, scalable and highly reliable Database Infrastructure Operations for web-scale analytics platforms. As businesses start to scale more dramatically than in the past, managed services are an increasingly popular option for them. managed services provide very strong up-time SLA’s (service level agreements). These are fulfilled by the MSP’s performance and troubleshooting team. ChistaData aims to build the best and most reliable Clickhouse in the cloud with the highest up-time guarantees in 2022 so that its customers will have automatic, adaptive, and relevant diagnostic data collection for any application and automated problem detection, troubleshooting and improvement recommendations. About ChistaDATA ChistaDATA is a full-stack ClickHouse infrastructure operations consulting, support and managed Services provider with core expertise in performance, scalability and data SRE. Headquartered in the US, California, the team is also based in Canada, UK, Germany, Russia, Ukraine, Australia, Singapore and India to deliver 24/7 enterprise-class consultative support and managed services. ChistaDATA users include the largest and planetscale internet properties like PayPal, Garmin, Honda cars IoT project, Viacom, National Geographic, Nike, Morgan Stanley, American Express Travel, VISA, Netflix, PRADA, Blue Dart, Carlsberg, Sony, Unilever among others. About Sequoia Capital India Sequoia helps daring founders build legendary companies, from idea to IPO and beyond. Sequoia India operates in Southeast Asia and India where we actively partner with founders from a wide range of companies, across categories, including BYJUs, Carousell, Druva, Gojek, OYO Rooms, Tokopedia, Truecaller, Zilingo, Zomato and more. We spur founders to push the boundaries of what's possible. In partnering with Sequoia, startups benefit from 48 years of tribal knowledge and lessons learned working with companies like Airbnb, Alibaba, Apple, Dropbox, Google, LinkedIn and Stripe early on. From the beginning, non-profits have been the backbone of our LP base, which means founders' accomplishments make a meaningful difference. The majority of our profits are returned to great causes, like the Ford Foundation, Mayo Clinic and MIT. For more information on Sequoia's work in India and SE Asia, visit sequoiacap.com/india Contact Details ChistaDATA Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://chistadata.com/

January 27, 2022 09:15 AM Eastern Standard Time

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SuperOps.ai Raises $14m funding round as it boosts the Managed Service Providers industry

SuperOps.ai

SuperOps.ai, a unified Professional Services Automation ( PSA ) and Remote Monitoring and Management ( RMM ) platform, announces $14 million raised in new funding, enabling the company to disrupt the stagnant Managed Service Providers (MSP) market and take on legacy vendors with its newly launched AI-powered PSA-RMM platform. In beta since May 2021, SuperOps.ai now reveals the launch of its full-service platform, having already worked with over 30 clients to build a platform that meets the needs of MSPs. The Series A fund raise was led by Addition and Tanglin Venture Partners, with participation from existing investors, Matrix Partners India and Elevation Capital, as well as angel investors, Giovanni Sanguily (CEO of Honey CRM), Sidharth Malik (CEO of CleverTap), Noel Wax and Lisa Woods (CEO and COO of Groundswell Group), and Abhi Kumar (Partner at M12 Ventures). As the MSP industry has seen little innovation over the last few decades, customers have been forced to work with clunky, outdated, and slow software. SuperOps.ai has entered the market to change the status quo, providing a unified PSA-RMM platform that is incredibly fast, powerful, intuitive and sleek – a stark contrast to the alternative – primarily on-premise software, known to be disjointed, slow and outdated. According to Arvind Parthiban, SuperOps.ai Co-founder and CEO, “The MSP space is in desperate need of innovation and modern software to replace the existing legacy solutions. Customers have been stuck with bloated and extremely outdated on-premise tools. SuperOps.ai is here to modernize the industry and provide users with smart, AI-powered, cloud-based software that is more efficient and effective. With our AI-powered PSA-RMM platform, clients can now focus on the core business and leave the old hurdles behind.” Multiple surveys and studies have shown that MSPs face several challenges, such as increasing complexity in the tech demands of clients, difficulty in finding capable talent, customer acquisition issues, and struggles of managing multiple tools and platforms. MSPs currently use PSA and RMM tools that were not built to work together and require additional tools and plugins for requirements like IT Documentation or Project Management. SuperOps.ai is a unified PSA-RMM platform, so everything is seamless. All the tools an MSP needs, including IT Documentation or Project Management, is available within the platform. Most importantly, SuperOps.ai is built entirely on the cloud, so MSPs can deploy their services through a tool built with today’s technology and capabilities. In addition, SuperOps.ai boasts a number of features, automations, workflows, and runbooks in ticketing that enable an MSP to proactively deal with their client’s IT issues and be on top of operations. SuperOps.ai has launched Intelligent Alerting to further improve MSP productivity, cutting through the noise and highlighting the alert that is most critical to ensuring happy clients. SuperOps.ai has built their platform by identifying the numerous downfalls of legacy technology. In doing so, they have revealed enormous opportunities for growth and innovation to be realized. The global managed services market is projected to grow from $243.33 billion in 2021 to $557.10 billion in 2028 at a CAGR of 12.6% in the forecast period of 2021-28. The MSP industry is estimated to have over 150,000 players—a majority of them SMB businesses employing just a handful of technicians. SuperOps.ai’s investors have also recognized this opportunity and applaud the company’s pioneering efforts in challenging the status quo. “We’re excited to support SuperOps.ai as they bring about a much-needed change in the MSP space, a field that has not yet benefited from the pace of technological innovation seen across most other industries. SuperOps.ai’s vision of bringing AI and automation to MSPs is being driven by an impressive and solutions-focused team, and we look forward to partnering with them as they lead the digital transformation of the MSP market,” said Lee Fixel of Addition. In speaking to these realities, Tarun Davda, Managing Director at Matrix India, remarked, “Arvind and Jayakumar are experts on the MSP market and over the last few months, the SuperOps.ai team has built a category redefining product with exciting customer feedback. We're delighted to be doubling down on our investment in SuperOps.ai as they transform how MSPs operate and welcome Addition and Tanglin to the partnership.” Akarsh Shrivastava, Principal at Elevation Capital, said, “PSA and RMM software form the backbone of MSP operations. Current products used by IT MSPs were created years, if not decades, back. SuperOps.ai has reimagined these products for MSPs, which not only make it extremely easy and seamless for MSPs but also equips them to handle challenges that come with tailwinds like cloud migration and remote work. We have always been fascinated by Arvind and Jay’s understanding of the space and the team they have built. Super excited to double down on our partnership.” The unwavering trends of cloud-first environments, as well as the increased demands and nuances of remote workforce realities, further demonstrate the need for modern technologies that support distributed organizations. SuperOps.ai is now capable and ready to be the innovative force that adapts the industry—improving the effectiveness and efficiency of MSPs and IT delivery service providers globally. About SuperOps.ai SuperOps.ai is a PSA-RMM platform powered by AI and intelligent automation, built for modern MSPs. The company was founded in 2020 by serial entrepreneur Arvind Parthiban and Jayakumar Karumbasalam, who have a combined experience of over 35 years in the IT industry. CEO, Arvind, created the leading marketing automation software—Zarget, which was acquired by Freshworks. Jayakumar, the CTO and CPO, has worked with Zoho, Optus, and Freshworks, where he was heading and building data platforms. Now, both have entered the MSP space to transform the industry, introducing the modern alternative - SuperOps.ai - pioneering a bright future in the market. About Matrix Partners India Matrix Partners India is an investment firm with approximately $1 billion under management. Founded in 2006, the firm invests in companies targeting the Indian consumer and enterprise market at the seed, early, and early growth stages. Matrix India has invested in several market-leading companies such as Ola (mobility), Dailyhunt (mobile local language platform), Razorpay (payments), OfBusiness (B2B Commerce, fintech), Five Star Business Finance (SME lending), Ola Electric (electric vehicles), DealShare (social commerce platform), Stanza Living (tech-enabled student housing platform), OneCard (mobile-first credit card), Country Delight (D2C dairy & fresh foods brand), GoKwik (e-commerce enablement platform), Captain Fresh (seafood marketplace), Bijnis (B2B platform for factories), MoEngage (intelligent marketing cloud platform), Mswipe (mobile POS), Zupee (leading skill-based gaming app) Rockelane (B2B SaaS startup) and Itilite (corporate travel SaaS platform) among others. Matrix India has advisory offices in Bangalore, Delhi, and Mumbai. Matrix Partners has a global network of funds investing in the US, China, and India, with approximately $5 billion under management. Further information is available at www.matrixpartners.in. To know more about our investment philosophy & ideologies, check out the #MatrixMoments podcast series. About Elevation Capital Elevation Capital is a leading venture capital firm which provides seed and early stage capital for emerging companies in India. Elevation Capital has been investing in India since 2002 and is currently investing out of its seventh pool of capital. The firm is led by Co-Managing Partners Ravi Adusumalli and Mukul Arora, along with three Managing Directors Mridul Arora, Deepak Gaur and Mayank Khanduja. The firm has invested in over 150 companies across Consumer Internet, SaaS, Fintech, D2C, Edtech, Healthtech and Web3/Crypto, and has offices in Bengaluru, Gurgaon and Salt Lake City. Contact Details SuperOps.ai Radhika P Nair pr@superops.ai Company Website https://superops.ai/

January 27, 2022 09:00 AM Eastern Standard Time

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