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CSG Hailed as One of India’s Best Workplaces for Women 2022

CSG

Women employees constitute at least 10% of the workforce Women employees share at least 70% positive feedback on the Trust Index © assessment, Great Place to Work Institute’s globally accepted framework for measuring employee experience With the best culture and the most globally diverse talent, CSG ® (NASDAQ: CSGS) transforms everyday customer and employee interactions into extraordinary experiences. Today, the company was certified as one of India’s Best Workplaces™ for Women 2022 for large organizations. This achievement recognizes CSG’s ongoing commitment to elevate diversity, equity and inclusion as a keystone in the company’s growth and future success. “CSG is on a journey to create a more diverse, equitable and inclusive workplace in the world,” said Cindy Parsons, executive director of social impact, CSG. “Each day we strive to build a company that inspires greater social impact by supporting the people who make up our great company and the communities where we operate. This recognition from the Great Place to Work Institute highlights our efforts to not only enable women with opportunities to thrive but also make a lasting impact on the technology industry.” This year 42% of CSG’s new hires in India have been women. Overall, women represent over 37% of CSG’s total Indian employee base. With a flexible-first workplace philosophy, CSGers are empowered to flourish by choosing what works best for them and embracing work-life integration. “CSG is a company that’s committed to doing good work with good people,” said Sudhansu Panigrahi, head of India operations at CSG. “We foster diversity and belonging by treating all with respect and providing equal access to growth opportunities. Elevating women in technology is a natural part of our culture and one of the many ways CSG is doing our part to create positive change in the world.” Great Place to Work ® is the global authority on workplace culture. Since 1992, the organization has surveyed more than 100 million employees worldwide and used those insights to define what makes a great workplace. To identify India’s Best Workplaces for Women 2022, Great Place to Work India studied 1,122 organizations, and applied the following additional eligibility criteria: To learn more about careers at CSG and our culture, visit CSG careers. # # # About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For nearly 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With over 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2022 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contacts: Tammy Hovey Global Public Relations +1 (917) 520-2751 tammy.hovey@csgi.com John Rea Investor Relations +1 (210) 687-4409 john.rea@csgi.com Contact Details CSG Tammy Hovey +1 917-520-2751 tammy.hovey@csgi.com Company Website https://www.csgi.com

September 25, 2022 09:00 PM Mountain Daylight Time

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Digital Asset Direct

Bee Vectoring Technologies Highlight Reel

Bee Vectoring Technologies

Contact Details Michael Murray michael@benzinga.com

September 23, 2022 05:12 PM Eastern Daylight Time

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Getir and Copia Reach Milestone Addressing Food Insecurity

Getir

In recognition of Hunger Action Day, rapid grocery delivery app Getir has reached a milestone of 80,000 pounds of food donated to Copia, a technology company that connects food donations to local not-for-profits in need. By diverting the 84,404 pounds of perfectly edible donated food from landfills, Getir donated 70,336 meals, reduced 377,284 pounds of C02 and saved 8,355,957 gallons of water. As Getir’s partner since March 2022, Copia – the world’s first end-to-end solution that addresses both food waste and hunger – has matched donated food from Getir storefronts in Chicago, New York City, and Boston, and delivered it to local nonprofits throughout each city. “ This is exactly the type of impact we wanted to have when we began partnering with Copia earlier this year,” said Langston Dugger, head of U.S. operations for Getir. “ At an inflationary time when food insecurity has only worsened, I’m proud of the hard work and commitment to this partnership by our storefront employees. The work continues. Our goal is to collaborate with the local actors, be an active part of the community and we always focus on the well-being of people. We are committed to the city and the country, and we would like to be part of the cycle, give back what we receive and contribute to improve the lives of those who need it most.” There is 3x more food produced for human consumption than there are mouths to feed, costing Americans more than $150 billion in food each year. Hunger is not a scarcity issue, but rather a logistics one. Getir and Copia’s partnership is a perfect example of how this problem can be solved, through technology. “ Hunger Action Month is a fantastic opportunity to celebrate the positive impact our donors are making, like Getir, to solve our very real hunger problem,” said Kimberly Smith, CEO of Copia. “ Witnessing how well received Getir’s efforts are amongst their communities, customers and employees is always a great honor for us.” Getir and Copia have formed local partnerships with nonprofit organizations to ensure the donations reach people who need it most - including the Salvation Army, The Bowery Mission (NYC), The Dwelling Place (NYC), Community Solutions of Illinois and the Boston Rescue Mission. " The Getir donations we've received have been amazing,” said Deborah Pollack, President of The Dwelling Place. “ They've included avocados, strawberries, an amazing amount of fresh fruit, and more. The items serve a very different and crucial component to our services by supplementing our pantry bags. These donations allow us to support many more from the community. People are so grateful because they are, in many cases, items they wouldn't be able to afford. The healthy items are great and our community members are so grateful. Thank you, Getir and Copia! " Hunger Action Month began on September 1st and includes Hunger Action Day on September 23rd, an opportunity for people across the country to work together to end hunger. About Getir: Getir is the pioneer of ultrafast grocery delivery. The tech company, based in Istanbul, has revolutionized last-mile delivery with its “groceries in minutes” delivery proposition, offering approximately 2,000 everyday items to its customers. Getir has operations in all 81 cities of Turkey, and launched operations in the UK, the Netherlands, Germany, France, Spain, Portugal and the United States in 2021. Getir is, first and foremost, a technology company that operates in retail and logistics. It was founded in 2015 by Nazim Salur (founder of BiTaksi, Turkey’s leading taxi app), Serkan Borancili (founder of GittiGidiyor, acquired by eBay in 2011), and Tuncay Tutek (ex-PepsiCo and P&G executive in Europe and the Middle East.) Learn more at www.getir.com/us. About Copia: Copia is helping people in need and reducing carbon emissions by making it easy and beneficial to reduce waste and donate surplus. Copia’s technology is the first fully automated waste tracking, prevention, and surplus redistribution platform. The easy-to-use app creates operational consistency and ensures that every donation is matched and delivered to a nonprofit in need. Through Copia’s robust and actionable data, food donors are better able to inform business decisions, celebrate positive social and environmental impact, write-off meaningful tax deductions, and show legislative compliance. Copia is not only making it simple and profitable for businesses to do the right thing, but they’re democratizing food access and equity for all. Contact Details Arielle Goren +1 212-717-5863 getir@kivvit.com Company Website http://www.getir.com/us

September 23, 2022 10:55 AM Eastern Daylight Time

BingX Becomes the First Crypto Exchange to Offer Copy Trading Subsidy Vouchers

BingX

SINGAPORE - Media OutReach - 23 September 2022 - BingX, the leading social trading exchange, has become the first crypto platform to introduce copy trading subsidy vouchers. These help to cover losses for users. Copy trading allows inexperienced users to automatically copy positions opened and managed by other selected individuals. This enables users to trade beyond their level of expertise while empowering proficient traders to earn extra income by helping copiers. As the industry’s leading social trading exchange, BingX provides a robust environment where both copiers and traders can gather, communicate, and profit. The new subsidy vouchers for copy trading are designed to help users protect themselves from potential losses. As long as the user activates the copy trading subsidy vouchers, BingX will compensate any losses in the copy transaction (within the denomination of the card and coupon). This voucher works as a safety net and allows users to enter and exit positions with popular coins like BTC, ETH, MATIC, LUNC, OP, STG, PSG, ADA, SHIB, DOGE, CHZ, and IDO without the fear of incurring losses on their trades. Elvisco Carrington, PR and Communications Director, BingX said: " Copy trading is our unique product offering and we are always looking to improve beginners' trading experience. With the introduction of copy trade subsidy vouchers, new users can easily try out trading strategies without incurring losses. By pioneering new products that directly benefit traders, BingX can maintain its record for innovation.” BingX continues to explore novel solutions to create a better user experience. It will release version 3.14.0 of its mobile trading app for iOS and Android on 22 Sep. The latest version also includes a new feature in the Standard Futures section for viewing the trader’s current position, further improving the trading experience. About BingX Founded in 2018, BingX is a crypto social trading exchange that offers spot, derivatives, and margin trading services to more than 100 countries worldwide with over 3 million users. BingX connects users with expert traders and the platform in a safe, simple, and transparent way. Learn more: https://bingx.com/ Contact Details BingX Media Contact media@bingx.com Company Website https://bingx.com/

September 23, 2022 10:00 AM Eastern Daylight Time

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DealMaker announced as the 3rd fastest growing company in Canada

DealMaker

DealMaker, a leading digital capital raise platform, has been named Canada’s 3rd fastest growing company by The Globe and Mail Report on Business annual survey from over 430 qualifying companies analyzed. The Report on Business ranking of Canada’s Top Growing Companies ranks qualifying independent Canadian companies by the percentage of their revenue growth over three years. The full list of 2022 winners along with editorial coverage is published in the October issue of Report on Business magazine. The list is out now and online here. Founded by two lawyers in the capital markets industry, the Toronto-based FinTech has built an e-commerce-style digital platform that enables companies to easily raise capital online and market capital raises to the broader public. Co-Founders Rebecca Kacaba and Mat Goldstein came up with the idea for DealMaker in 2015 while running a startup practice in their law firm. “We saw a huge pain point in the market where our clients were suffering, where processes were expensive and obsolete, and it was ripe for disruption,” says Rebecca Kacaba, co-founder and CEO. “Our innovation is advancing the equity crowdfunding space by increasing access to capital to founders who previously have been under-funded while also providing pre-IPO investment opportunities for those not behind the gilded gates of Wall Street.” The DealMaker platform allows brands to tap into fundraising solutions beyond traditional venture capital, by using the internet to help companies to turn their customers and fans into shareholders. Also called Equity or Investor Crowdfunding, DealMaker’s software facilitates raising capital across a variety of offering structures, including Reg A, Reg CF, Reg D, OM and Private Placements. To date, DealMaker has processed over $1.6Bn in transactions and over 650,000 investments - more than any counterparts or competitor in North America. DealMaker’s technology was deployed in eight of the 10 largest online capital raises globally in the past 14 months. “What makes DealMaker truly unique is our focus on providing an end-to-end platform for merchants who are coming online to raise capital,” says Mat Goldstein, co-founder and Chief Strategy Officer. “From the initial identification of leads and prospects, our best-in-class conversion functionality, and even after the round is closed with our state-of-the-art transfer agent, DealMaker is a pioneer in developing the online relationship between companies and their shareholders. We aren’t just going to list an offering on a website - we are going to partner with you to develop an entirely new relationship with your stakeholders.” With a staff of over 124 employees spanning Canada, the US, and South America - DealMaker is the new market leader in online capital formation. The firm has recently announced a huge milestone in the industry, taking over from FundAmerica as the pre-eminent API-driven solution to raising capital online. DealMaker is on a mission to create the most sophisticated capital markets tools on the planet, empowering capital to flow faster. It offers a suite of primary issuance, shareholder management, and capital raising solutions that includes equity crowdfunding, investor ranking algorithms, and data/analytical tools to support all capital raise types and all securities. Its innovative technology was designed to enable organizations to own and control exempt market raises to get the money they need, faster. DealMaker works for their issuers: putting brands and founders back in control to run streamlined, successful capital raises. Its mission is to turn the process of raising capital into simple eCommerce. The company’s offices are located in Toronto, Canada, Austin, Texas and Tampa, Florida. Visit DealMaker.tech for more information. Contact Details DealMaker Natasha Jose natasha.jose@dealmaker.tech Company Website https://www.dealmaker.tech/

September 23, 2022 09:16 AM Eastern Daylight Time

LanzaJet Affirms its Commitment to Scale Production of Sustainable Aviation Fuel to Accelerate the Energy Transition Globally

LanzaJet

Global leaders enabling the clean energy transition are attending the Clean Energy Ministerial and Action Forum in Pittsburgh this week. LanzaJet CEO Jimmy Samartzis is speaking on sustainable aviation fuel (SAF) and its critical role in accelerating the energy transition. LanzaJet, Inc. is a global leader in clean energy technology and production. The LanzaJet Process TM is a proprietary alcohol-to-jet technology which converts low-carbon ethanol into sustainable transportation fuels, including SAF and renewable diesel. LanzaJet is deploying its technology in the U.S. and globally, with the world's first ATJ biorefinery under construction in Georgia. LanzaJet CEO, Jimmy Samartzis, speaking at the Global Clean Energy Action Forum, stated, "The momentum to facilitate the energy transition today is unlike ever before, and we have alignment across public and private sectors to build new industries and ensure the longevity and vitality of existing ones." He continued, "We've believed that we're at an inflection point, and it's now obvious that we are – technology is scaling, government policy is increasingly in place, consumers are demanding, and financiers are investing. Now is the time to catalyze the energy transition." SAF is the aviation industry's primary solution for reaching net-zero carbon emissions by 2050. LanzaJet is partnering with investors, partners, and funders – All Nippon Airways, British Airways, LanzaTech, Microsoft, Mitsui & Co, Ltd., Suncor Energy, and Shell – to deploy its technology to rapidly increase the low-carbon supply of drop-in, SAF. LanzaJet's ambitions are anchored in more than 12 years of technology development and scale-up that started with LanzaTech and in partnership with the U.S. Department of Energy's Pacific Northwest National Lab (PNNL). LanzaJet has continued to make substantial progress: LanzaJet Freedom Pines Fuels, the world's first ATJ biorefinery in Soperton, GA, is expected to be operational in 2023. Alongside the White House in announcing the SAF Grand Challenge in 2021, LanzaJet announced it would strive to fulfill 1 billion gallons of the 3-billion-gallon U.S. target. Since 2020, LanzaJet has announced projects totaling 300 million gallons of SAF and renewable diesel per year including in the United States, the United Kingdom, Sweden, Central Europe, Canada, and Japan. The LanzaJet ATJ platform provides substantial flexibility by working with various technologies on the front end to create low-carbon ethanol and to continue to build a waste-based ethanol industry. All LanzaJet ATJ projects use low-carbon ethanol feedstocks including ethanol that leverages carbon capture and sequestration and sources such as woody waste, renewable energy, and industrial waste gases. The aviation industry is responsible for approximately 3% of global carbon dioxide emissions. In 2021, airlines across the globe together committed to reaching net-zero carbon emissions by 2050. Commercial aviation uses more than 100 billion gallons of fossil-derived jet fuel a year, with SAF accounting for roughly 30 million gallons in 2021. In 2021, LanzaJet committed to fulfilling one-third of the U.S. target by enabling the production of 1 billion gallons of SAF by 2030 using its industry-leading ATJ technology. As the U.S. prepares to launch its Sustainable Aviation Fuel Grand Challenge Roadmap, LanzaJet reaffirms its commitment and doubles down on its promise. Mr. Samartzis further noted, "As we prepare for the production of SAF in Georgia and elsewhere in the U.S., in addition to plants planned in Europe, we are setting the foundation for global deployment of LanzaJet's technology and widespread production of sustainable aviation fuel over the next several years. The public and private sectors are working together to build this new industry and to ensure a healthier planet for our children. We will work collectively to secure our nation's supply chain and accelerate the production and use of sustainable, low-carbon fuels for the aviation industry." Mr. Samartzis is speaking during the first-ever Global Clean Energy Action Forum, a joint convening of the 13th Clean Energy Ministerial and the 7th Mission Innovation ministerial, and is available to comment on the meetings and other issues around innovation, public-private partnership, clean energy, and SAF. About LanzaJet, Inc. LanzaJet, Inc. is a leading sustainable fuels technology company dedicated to accelerating the energy transition by embracing the circular economy. As a Sustainable Aviation Fuel (SAF) technology provider and a sustainable fuels producer patented technology, LanzaJet is creating an opportunity for future generations by accelerating the deployment of sustainable aviation fuel and other clean technology which is critical in addressing the climate crisis and transform the global economy. Further information is available at https://www.lanzajet.com/. Contact Details LanzaJet, Inc. Daniel Cherrin +1 313-300-0932 media@lanzajet.com Company Website https://www.lanzajet.com

September 23, 2022 08:23 AM Eastern Daylight Time

OPPO Holds “Design in Tech” Workshop, Interpreting Innovative and Elegant Design Aesthetics of OPPO Products

OPPO

LONDON, UK - Media OutReach - 23 September 2022 - OPPO presented at the 2022 London Design Festival as the support partner and hosted Design in Tech Workshop interpreting the innovative and elegant design aesthetics of OPPO, and the mission to elevate life through technological artistry. Design professionals including Patrik Schumacher, Principal of Zaha Hadid Architects (ZHA), Professor Rama Gheerawo, Director of The Helen Hamlyn Centre for Design at Royal College of Art, and young creators shared their experiences, and discussed about the fusion of technology and design. During the festival, OPPO also holds OPPO Renovators 2022 exhibition, featuring classic product designs and the winning entries from Renovators Emerging Artists Project. OPPO pursues the synergy of aesthetic satisfaction and innovative technology to create elegant products As leading smart device brand, OPPO believes that the application of technology and product design ultimately returns to a combination of design aesthetics and core needs of users. OPPO is committed to connecting technology with people through elegant design and ultimately transforming cutting-edge technology into user-perceivable detail. “Technology for Mankind, Kindness for the World” is not only OPPO's mission but also OPPO’s response to future trends in technology and design. At the workshop, OPPO Design spokesperson Xi Zeng shared OPPO’s persistence in innovative and elegant design and its efforts to break through boundaries. The concept of “going over every possible technical obstacle in details and striving for simplicity and elegance in design” runs through OPPO’s product design process. “Product design embodies our emotions and ideals.” said Xi Zeng. In recent years, OPPO has continued to explore innovation in new form factors of smartphone. After several years of refinement and innovative breakthroughs, Find N brings the overall using experience of a foldable smartphone to a whole new level. Neil Monger, OPPO Product Marketing Manager, talked about the Find N’s golden ratio and waterdrop hinge design stories. To ensure that the screen of OPPO X 2021 rollable phone automatically retracts and extends smoothly as a picture scroll, structural engineers and designers have implemented several technical innovations into the rollable display and traceless design. This not only retains the thin appearance of the rollable display to greater extent but also proposes new possibilities for the future development of intelligent devices. OPPO is also dedicated to presenting elegant design and comfortable experience for users. OPPO ColorOS 13 was released in August this year. Its Aquamorphic Design draws inspiration from nature, integrating the inclusive and healing features of water into the visual language of the system to create a concise visual experience and user-friendly UI. The curves from nature also inspired OPPO's elegant product design. OPPO Find X5 series’ volcano-like back cover design mimics the curves of nature and is made of microcrystalline ceramic material, giving the rear design an organic feel for a natural tactile experience. Design Masters Gather at the V&A Museum to Discuss the Future of Technology and Design OPPO and Zaha Hadid Architects (ZHA) have been in partnership over the new OPPO headquarters project since 2020. As partners, Zaha Hadid Architects recognized OPPO's design principles and appreciated the coincidence in design insights between ZHA and OPPO. At the workshop, Patrik Schumacher, Principal of ZHA, delivered inspiring speech. As one of the most prominent thought leaders within the fields of architecture, urbanism and design, Patrik provided an insight into the ZHA's design philosophy and his understanding of the relationship between people, technology and design. He said that technology is absolutely fundamental to human freedom, to human prosperity on this planet. That’s the true dynamic for progress of this world. Professor Rama Gheerawo, an advocate of inclusive design, talked about the importance of inclusive design: “A core component of accessibility is the human reaction, such as the joy you feel when holding a phone with a comfortable, smooth tactile touch. That is a part of accessibility and a part of Inclusive Design.” Encouraging Art and Tech Innovations, OPPO Aims to Build a Global Community for Young Artists to Exchange Ideas and Grow In 2019, OPPO launched the Renovators Emerging Artists Project. By initiating a global competition, OPPO aims to empower young creators worldwide and encourage them to innovate through art and tech. During the London Design Festival, OPPO also held the Renovators 2022 Exhibition at the Cromwell Place. The artworks presented in the exhibition were from the 2022 Renovators global competition which ended in early September. After the workshop, participants also went to the exhibition area to enjoy the artworks created by young artists from more than 30 countries. The exhibition attracted a large number of visitors who were captivated by the imaginative and creative works of art and the exquisite designs of OPPO products. Participants of Renovators 2022 showed their unique thinking around topics such as smart living, low-carbon and environment protection, traditional culture inheritance, technology, human society development, and many others. OPPO hopes that young creators around the world will gain inspirational strength to overcome challenges, and maintain their passion for creation. About OPPO OPPO is a leading global smart device brand. Since the launch of its first mobile phone - “Smiley Face” - in 2008, OPPO has been in relentless pursuit of the perfect synergy of aesthetic satisfaction and innovative technology. Today, OPPO provides a wide range of smart devices spearheaded by the Find X and Reno series. Beyond devices, OPPO also provides its users with ColorOS operating system and internet services such as OPPO Cloud and OPPO+. OPPO has footprints in more than 60 countries and regions, with more than 40,000 employees dedicated to creating a better life for customers around the world. Contact Details OPPO International PR Team press@oppo.com

September 23, 2022 03:39 AM Eastern Daylight Time

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Volt Inu (VOLT) Announces Listing on Bittrex Shortly After SHIB Joins the Exchange

VOLT

Volt Inu (VOLT)’s founders have recently announced the listing of the project’s token on Bittrex Global. This move comes soon after SHIB, another popular cryptocurrency, joined the exchange. The announcement happened via Volt Inu's official Twitter account. According to the tweet, the project went live on Bittrex on September 21st. A Fundamental Milestone in Volt Inu's Road to Success This listing is a significant development for Volt Inu, which has been working hard to increase its adoption and liquidity. The move will also boost the overall Volt project, which is still in its early stages of development. Since its launch, Volt Inu has quickly become one of the most popular digital assets in the space. The project's native token has seen a surge in demand from investors and traders alike. With the listing on Bittrex, Volt Inu is now available on one of the world's most popular cryptocurrency exchanges. This will undoubtedly increase the project's visibility and appeal to a broader audience. What Does SHIB's Recent Listing on Bittrex Mean for the Market? Bittrex is a US-based exchange that was born in 2014. The platform is among the most popular cryptocurrency exchanges in the world and offers a wide range of digital assets. The fact that Shiba Inu (SHIB) only recently joined Bittrex is a sign of the exchange's strict listing requirements. Bittrex only lists a handful of new assets each year. Therefore, the fact that SHIB was able to meet the criteria is a testament to the project's strength. Similarly, the fact that VOLT also joined Bittrex only 9 months after its launch is a sign of the project's progress. The listing on Bittrex is also a significant vote of confidence in the Volt project. The exchange is famous for its stringent listing criteria. Consequently, the fact that it has approved Volt Inu is a strong endorsement of the project's potential. VOLT's listing on Bittrex is a significant milestone that validates the project. This step forward will help it to gain more visibility in the crypto community. About Volt Inu (VOLT) Volt Inu ($VOLT) is a project built to provide its investors with a diversified way to invest in digital assets. At the same time, the initiative aims to let investors take advantage of the deflationary nature of its native token. Volt Inu's ($VOLT) primary focus is on alternative assets such as NFTs, nodes, altcoins, staking, and farming of stablecoins. This diversity allows investors to take advantage of the possible non-correlated growth of each asset class. The $VOLT token is hyper-deflationary, with a portion of profits from treasury investments used to buy back and burn tokens. This mechanism, combined with the team's experience, provides investors with a solid foundation on which they can grow their investments. Volt Inu's website and the social media pages listed below share more information and updates on this rapidly growing project. Twitter | Telegram | YouTube Contact Details Joe Evans contact@voltinu.in

September 23, 2022 02:27 AM Eastern Daylight Time

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LiveChat Helps Brands Get their Customer Service Ready for Younger Customers

LiveChat

LiveChat, a customer service platform with a 20-year presence on the market, witnessed plenty of changes in business communication first-hand. This time, the company took a closer look at younger customers’ needs and offers suggestions on how businesses can meet them. According to the forecast report released today by LiveChat, companies should continue to invest their resources in modern technology solutions for customer communication to gain more traction in their chat. Following the market observations, younger customers demand easy, effective service providing them with personalized experiences that are in line with their needs and values. The predictions presented in the report are based on the LiveChat usage data gathered over two years between July 2020 and June 2022. The team has analyzed 1.7 billion chats from 59,558 businesses worldwide and combined them with global trends. The Generation Z Trends Forecast Report focuses on people who were born between 1997 and 2012, so now their ages range from 10 to 25. Many of them already have a job or two on their resumes and disposable income to spend on products and services. They value immediate feedback while looking for recommendations and immediate answers while looking for support. “When communicating with Gen Z, it’s all about their convenience, availability and simplicity. Omnipresence is a must as most of the communication happens on the go. That also means the solution is expected to be provided right away, so make sure you have the right tools for the job,” says Szymon Klimczak, CMO at LiveChat. The current state of live chat shows that companies understand the high importance of this tool in their communication processes. A business chat application is a key engagement channel and an integral part of any business’s digital strategy. It helps to fulfill the expectations of convenient, fast, and meaningful service. Yet, simply having the tool implemented on a website is not enough to improve customer experience, especially among younger customers. Key takeaways: In December 2022, businesses can expect twice as many monthly chats compared to the same period in 2021, with more and more Gen Zers doing their holiday shopping online. To get ahead of the curve, companies should keep their first response time between 35-40 seconds because that’s the range businesses will be working in by midway 2023. Support agents should not force a change in their writing style with more and more emojis. The predictions suggest that customers do not need them to communicate their message. LiveChat’s data presents that businesses can expect a 38% increase in the number of bot chats between June 2022 to June 2023. That means that this is the right time for companies to invest in chatbot technology as it is getting out of the adoption phase in customer communication. To download "The Generation Z Trends Forecast Report," visit the website: https://www.livechat.com/gen-z-communication/. About LiveChat LiveChat is a complete customer service solution that offers several ways for businesses to communicate with buyers. Our industry-leading portfolio of products includes LiveChat, ChatBot, HelpDesk, and KnowledgeBase – all designed to enable contact with companies at any time and through a variety of communication channels. A wide range of business customers use the platform because of its customization capabilities and limitless integrations. LiveChat encourages tech firms and developers to build their own solutions on the platform’s back-end, allowing organizations to configure the application to fit their specific needs. It also integrates with all popular messaging channels and hundreds of other tools such as Shopify, Hubspot, and Google Analytics. Founded in 2002 with offices in both Poland and the United States, LiveChat is actively used by more than 36,000 companies worldwide and supports over 75 million chats monthly. Learn more at www.livechat.com. Contact Details LiveChat, Inc. Patrycja Bilińska p.bilinska@livechat.com Company Website https://www.livechat.com/

September 22, 2022 02:08 PM Eastern Daylight Time

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