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Americans receive 12,000 pointless emails a year - and these are the phrases to avoid

SizzleDeck

Nearly three in every four emails sent is pointless or irrelevant – according to new research. If you’ve ever felt yourself drowning in emails or a slave to your inbox you may well relate to a new online survey of 2,002 Americans that found 73 percent of the emails people receive aren’t relevant or interesting to them-if they’re even opened at all. Respondents in the census-balanced survey from SizzleDeck estimated they receive 44 emails each day on average between work and personal accounts – and cited 32 of those emails typically aren’t worth paying attention to or require no action on their part. That equates to over 16,000 emails in a typical year with precisely 11,680 of them deemed a waste of time. The survey found more than half (54%) of Americans polled have real difficulty clearing their work email inbox. But while things get lost in the inbox, sending a text is still an effective way to get attention the average respondent checks their phone 18 times during the typical working day. Perhaps that’s why Americans are more than three times more likely to prefer to read text messages than open emails (48% v 14%). A spokesperson for SizzleDeck said: “This survey backs up what our instincts were telling us, most people have a tonne of unread emails, but hardly anyone has an unread text message. If you want to be sure your message gets read, send it by text.” Whether it’s texts or emails, our attention spans are dominated by our phones. In addition to the 18 phone sessions we have during our working hours, three-quarters of us admit checking our phones is the very first thing we do in the morning and the very last thing we do at night. When not on their phones, people tend to have better attention skills in-person than they do virtually. When asked how long it would take them to mentally check out during a presentation, the average for Zoom presentations was six slides. For in-person meetings, it takes seven slides before people will start to check out. And it’s not just the visuals but the words that really count. People have a low tolerance for work jargon, it seems. When asked what work phrases they hate the most, respondents said “per my last email” (32%), “we’re all in this together” (32%) and “blue sky thinking” (29%) rounded the top of the list. The spokesperson for SizzleDeck added: “In pure communication terms, we find that the key to getting people to read and respond to a message is to keep it simple, keep it short and avoid clichés. The clearest communicators write the same way the talk.” TOP WORST WORK JARGON 1. Per my last email 32% 2. We ’ re all in this together 32% 3. Blue sky thinking 29% 4. Did you get that thing I sent you? 28% 5. Let ’ s touch base 27% 6. Let ’ s circle back 23% 7. Can you get this to me EOD? 23% 8. Let ’ s table that 21% 9. Let ’ s get this offline 12% The census-balanced survey of 2,002 Americans was conducted online in November 2020. About SizzleDeck SizzleDeck is a software application that makes it easy for businesses to build, share and track phone-friendly landing pages. Contact Details Rick Maughan +1 929-359-2537 rickmaughan@hotmail.co.uk

December 17, 2020 08:14 AM Eastern Standard Time

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Holiday Gift-Giving Made Safe and Easy by Target

YourUpdateTV

2020 has been a year unlike any other, but that doesn't mean the holidays can't be special. Whether you’ll be celebrating with immediate family at home or toasting one another virtually, gift-giving is one way to keep the joy of the season alive and bring a smile to loved ones faces. A Video accompanying this announcement is available at: https://youtu.be/QZYyRq5ciuk So, this holiday, what should you be thinking about when purchasing those last-minute gifts for everyone on your list? And how do you do it safely and easily? With something for everyone on your list and contactless same-day pickup and delivery options, Target is the one-stop shop for all your last-minute gifting and holiday needs, making it easier and more reliable to shop, save and celebrate the joy of the season, with delivery in time for Christmas. Plus, when it comes to shopping for last-minute gifts, Target has you covered with everything from top toys, apparel and accessories for the whole family, beauty products, and home décor items that will help make your home cozy for the holidays. And with the clock ticking, Target’s same-day services, like Order Pickup, Drive Up and Same-Day Delivery with Shipt, make holiday shopping easier than ever. For more information, visit Target.com About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 16, 2020 11:30 AM Eastern Standard Time

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Holiday Gifts that Bring Joy

YourUpdateTV

People are gifting differently this year. We see consumers turning to retail therapy to deal with 2020. Many of us are looking for ways to buy consciously and pay it forward this holiday season. Many trends this year show consumers turning to retail therapy this holiday season. A video accompanying this announcement is available at: https://youtu.be/9UcTLZhz7ec Sustainable Style Technology gifts are hotter than ever and some have thankfully become more sustainable. LifeProof now has a full line of sustainable phone cases, but with the same durability and protection we all love about them. This is the new LifeProof WAKE case which is made with over 85% of ocean-based plastic. It’s sleek in design, comes in 4 different colors and this is the best part -- when you purchase a case from LifeProof, you get to choose one of the company’s non-profit partners to receive a donation on your behalf. So it’s a gift you can feel good about giving. Educational Fun Educational gifting is a huge trend this year, with virtual learning challenging many parents to find ways to make learning at home fun and engaging. The GraviTrax Starter Set, for instance, is an interactive marble run and construction toy set that lets kids experiment with concepts such as gravity and magnetism, infusing play time with some fun learning. The whole family can create different tracks and work together or independently to figure out the fastest way to get your marble to the finish line, and you can add accessories (also available at Target) to take your tracks to even greater heights. GraviTrax​ is a really great hands-on toy that helps develop problem solving skills and creative thinking! Toys for Everyone on Your List Many retailers are finding ways to make holiday shopping easier and safer than ever before. Macy’s once again has a great selection of toys for everyone on your list and at all price points. You can find everything from classic board games, to Disney favorites like the Mandalorian and Frozen. Macy’s has also made it super easy to shop with their convenient payment and shipping options such buy online, pick up in store, and same-day delivery with DoorDash and you can always split your online purchase into 4 easy payments with Klarna. Crazy for Crafting With a lot more time at home, crafting gifts have become very popular. The Brother ScanNCut DX SDX85 is a great gift idea for the crafting enthusiast or someone looking for a new creative hobby. Use it for last-minute holiday cards, festive decorations, and more. This is the only series of electronic cutting machines with true auto-blade sensing technology and a built-in scanner. ScanNCut DX SDX85 has 251 built in designs, so you can get crafting right out of the box! Or you can easily transfer your own unique designs to the machine via USB or WiFi connectivity. About Ereka Vetrini: Ereka Vetrini is a TV Host, Lifestyle Expert, Brand Spokesperson, Producer, Blogger and proud mom of two who got her start on Donald Trump‘s “The Apprentice” season 1. Ereka is currently the host of Lifetime’s Access Health. Access Health brings you the latest cutting-edge developments and innovations in medicine, nutrition and fitness, so women everywhere can take charge of their health starting today! She is also a regular contributor to NBC’s 1st Look and NY Live. As an on-air correspondent for NBC she covers the hottest spots to dine, travel and shop! Ereka was previously the host of TLC Sunday Brunch where she brought you the very best brunch & cocktail recipes, styling tips and so much more! As a mother of two, Ereka enjoys spending every spare minute running after her 9 and 7-year-old. About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 16, 2020 11:00 AM Eastern Standard Time

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Observability platform LOGIQ raises US$1.8 million in seed funding from Leo Capital

Stockwood Strategy

LOGIQ, an observability platform for IT administrators and DevOps teams, announced that it has raised US$1.8 million in its first institutional seed funding round, led by Leo Capital. The funding will be used to expand its AI/ML capabilities and onboard more customers. LOGIQ solves the ubiquitous problem enterprises are faced with when handling the variety and volume of data in the organisation, while running their IT infrastructure and applications. Half of all organizations* process more than 100GB of log data in different formats every day, and the numbers continue to rise. This is just the tip of the iceberg. There is such a flood of data available from APIs, databases, data lakes, etc. The lack of a unified platform that can converge this data has long been a pain point for IT practitioners, DevOps users, and developers alike. LOGIQ's mission is to make all IT data accessible and analyzable. By unifying data types, such as logs, metrics, databases, and APIs, LOGIQ's Observability platform enables them to harness the power of machine data analytics for applications and infrastructure in a single platform with 1-Click simplicity. Users can aggregate log data, gather performance metrics, access API's and connect databases such as Elastic, Mongo, Postgres, Druid, and Mysql for real-time visibility into the health of their IT infrastructure and application environments. Commenting on the fundraise Ranjan Parthasarathy, CEO and Co-Founder, at LOGIQ, said, “We started with the goal of helping enterprises transition from managing their data in silos to a more unified manner in which they can harness their data. With LOGIQ, we want to empower developers and administrators in keeping their infrastructure and applications always running. The funding raised will enable us to widen our reach and also enhance our AI/ML capabilities.” Tito George, Co-Founder, LOGIQ, said, “Data is the new oil across enterprises. However, there is also a need for a solution that helps them manage this data efficiently without hampering their operational efficiency or infrastructure. This is what LOGIQ has set out to do with its products and offerings. This funding will help us take our solutions to more industry stakeholders.” Commenting on the investment, Rajul Garg, Managing Partner, at Leo Capital, said, “There is a huge amount of data being generated across all sectors today. Consequently, the need of the hour is a platform like LOGIQ that can help enterprises organize, manage, and categorize this data without affecting their processes and infrastructure. We are thrilled to back them and have tremendous faith in both the company and its leadership.” LOGIQ can be hosted as a self-service or managed SaaS, providing maximum flexibility to the user. LOGIQ’s support for industry standards ensures full compatibility with legacy infrastructures like bare-metal servers, VM's, switches, and more modern cloud-native environments like Kubernetes and public cloud infrastructure. Some of their USPs include unified view, predictable pricing, one-click set-up, and zero tax storage management tax. LOGIQ has a strong and motivated team with over 100 years of expertise in production engineering, building and running IT, DevOps, and DevSecOps in private and public cloud environments. LOGIQ plans to democratize the observability space and make it more accessible for organizations of all sizes. Ends * International Data Corporation (IDC) survey, The Pivotal Role of Log Analytics in Modern IT Infrastructures Notes to the editor About LOGIQ LOGIQ is the creator of the LOGIQ platform, a converged data analysis software that brings ingest, indexing, search, SQL, and streaming capabilities backed by any S3 compatible object-store. LOGIQ Log Insights is built on this converged architecture bringing scalability and simplicity to your IT operations analytics projects. The converged architecture enables rapid integration with AI platforms for gaining valuable business insights from your data. About Leo Capital Leo Capital, a venture capital firm focused on early-stage technology investments, has built a portfolio of over 20 companies since its launch in 2018. Tech is the common denominator for the venture capital fund that has invested in software-as-a-service companies, consumer internet, logistics, health tech, ed-tech, and fintech startups. Its portfolio includes automation testing tool Lambdatest, cloud PC Workspot, diabetes management app BeatO, logistics startup Vahak, gaming platform – Bombay Play, video shopping app Bulbul and ed-tech startup Edureka. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://logiq.ai/

December 16, 2020 08:00 AM Eastern Standard Time

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Hashnode funding round attracts marquee tech investors as traction gathers pace

Stockwood Strategy

Global blogging community for developers Hashnode, today announced it has raised US$2.1m in funding led by Sequoia Capital India’s Surge. A range of marquee investors* also participated including Naval Ravikant (early investor in Twitter, Uber and co-founder of AngelList), Ritesh Arora and Nakul Aggarwal (founders of BrowserStack) as well as Shashank Kumar and Harshil Mathur (founders at Razorpay). Founded just 6 months ago in June 2020 by Sandeep Panda and Syed Fazle Rahman, Hashnode helps developers and engineering teams start technical blogs and share them with the broader developer community. The platform is growing at a rate of 25% month-on-month in. More than 20,000 new developer blogs have been created on the platform in a few months and over 500,000 readers visit https://hashnode.com every month. Developer blogs are the heart of many developer communities that share, learn, and drive innovation around specific products, projects, hacks, and code branches. The rapid growth of the API economy, which is underpinning the tech sector's growth, has been fuelled by these developer communities. Currently, there are two types of blogging solutions. Publishing networks (like Medium) help a blogger with social media credibility and reach at the cost of content ownership and customization. There are self-hosting solutions, like WordPress, but distributing the content is difficult, which makes it hard to create large, active communities. The cost of running the software also keeps increasing. Hashnode helps writers focus on writing and gives them the freedom to blog without the risk of losing their content or losing control of traffic and SEO. Fazle Rahman, CEO at Hashnode commented: “We realised many writers just want a platform that helps them focus on writing and gives them the freedom to blog without losing control over their content or thinking about traffic and SEO. Hashnode allows developers and businesses to create a blog on a custom domain and stay connected with a central community for content distribution. This solves both the problem of content ownership and distribution.” Hashnode powered blogs are easy to use, set up, configure, highly optimised for SEO, and have built-in community interaction functionalities like reactions, comments, bookmarks, and more. “Hashnode allows developers and businesses that want to build developer communities to create a blog on a custom domain, and stay connected with a central dev community for content distribution. The platform also allows publishing articles directly from Github, a feature not available on other publishing tools,” added Fazle Sandeep and Fazle are avid developers, bloggers and authors who have both published several books on various web technologies. They graduated together from IIIT Bhubaneswar in Computer Science Engineering and have a shared passion for building products for the web and teaching developers online. * Angel investors in the round include: Naval Ravikant (AngelList, Uber, Twitter, Stack Overflow, Yammer), Ed Roman (Pluralsight and Hack Summit), Shashank Kumar (Razorpay), Harshil Mathur (Razorpay), Ritesh Arora (BrowserStack), Nakul Aggarwal (BrowserStack), Christopher Golda (BlackType, acquired by Twitter), Girish Mathrubootham (Freshworks), Salil Deshpande Uncorrelated Ventures) and Guillermo Rauch (Vercel). Ends About Hashnode Hashnode is a free content creation platform and community that allows people to publish articles on their own domain and helps them stay connected with a growing developer community. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://hashnode.com/

December 15, 2020 11:30 AM Eastern Standard Time

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LineSwings launches to help gamblers analyze betting opportunities during games

LineSwings

On the heels of legalized sports betting becoming a reality on mobile devices in 12 states plus Washington D.C., LineSwings launches as an innovative startup to help bettors analyze lines during games. LineSwings offers exclusive data and graphs of the live lines and money lines throughout NFL, NBA, MLB, NHL and NCAA men’s basketball games. As a Philadelphia-based company, the new service is now available nationwide as a free service at LineSwings.com and via their iOS app in the App Store. An app for Android devices is in development. “Live in-game betting is one of the fastest growing types of gambling,” said Patrick Dougherty, Managing Partner of LineSwings. “The information we offer at LineSwings can’t be found via the sportsbooks. LineSwings.com and our app provides sports gamblers an interface for tracking, analyzing and seizing opportunities.” In addition to providing real-time analytics, LineSwings users can be alerted via text or app notification when the line undergoes a significant swing during the game. For example, on Nov. 1, 2020, the Los Angeles Rams opened as a 3.5-point favorite over the Miami Dolphins. With the Dolphins leading 28-10 in the 2nd quarter, the line swung to make the Rams 16.5-point underdogs. When the underdog becomes the favorite, the line is considered inverted. The Rams came back in the game and lost by only 9. If a user set their alerts for either a 14+ point spread differential or a 14+ point inversion, he or she would have been notified in real time. LineSwings was founded by Philadelphia businessmen Dan Abato, Patrick Dougherty and Mike Rosenello, owners of ADR Technologies, LLC. They saw an opportunity to create LineSwings shortly after sports gambling became legal on mobile devices in their home state of Pennsylvania. Since LineSwings is not a sportsbook, sports fans can enjoy the data and analytics in all 50 states and around the world. As of Dec. 15, sports betting is legal on mobile devices in the following 12 states: Pennsylvania, New Jersey, Illinois, Indiana, Nevada, Rhode Island, Tennessee, Oregon, Colorado, West Virginia, Iowa and New Hampshire. Michigan will be added to that list in the coming weeks. Additional states are expected to approve sports betting on mobile devices in 2021. LineSwings consumers can make use of the information to become a smarter gambler by placing bets with their preferred sportsbook. LineSwings does not take bets. About LineSwings LineSwings is a sports gambling analytics company that offers exclusive data and graphs of the live betting lines and money lines throughout NFL, NBA, MLB, NHL, and NCAA men’s basketball games. Based in Philadelphia, LineSwings is available worldwide as a free service at LineSwings.com and their iOS app via the App Store. To learn more about LineSwings, visit their FAQ page at LineSwings.com/welcome/faq. Contact Details Eric Nemeth +1 602-502-2793 nemeth.eric@gmail.com Company Website https://www.lineswings.com/

December 15, 2020 08:07 AM Eastern Standard Time

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OVER 20 NONPROFITS BENEFIT FROM NEST NURTURES IN 2020

NEST

NEST, the leading national integrated facilities management company, announced that 25 charities have benefited from over $70,000 in cash donations through their philanthropic division NEST Nurtures. The recipients were selected by NEST’s retail partners as a way to support charities doing important work across the U.S. During the pandemic, beneficiaries of the initiative included Children’s Hospital of Philadelphia (selected by Five Below), Northeast Ohio Black Health Coalition (selected by JOANN), Ticket to Dream Foundation (selected by Mattress Firm) and The Doe Fund (selected by Steve Madden). NEST’s CEO Rob Almond recently organized a virtual networking event with representatives from the nonprofits that received funding from NEST Nurtures. The keynote speaker for the event was Chris “Handles” Franklin, a professional basketball player for the Harlem Globetrotters and founder of the Chris “Handles” Franklin Foundation. Nonprofit leaders shared inspirational stories about overcoming challenges they continue to face amidst the pandemic. “At NEST, philanthropy has been part of our DNA for 25 years,” said Almond. “But this year is clearly different with so many people in need. We leaned on our retail partners to select incredible charities across the country and, as a result, we’ve developed long lasting relationships with amazing people doing unprecedented work.” The following is a list of nonprofits that received a donation from NEST Nurtures in 2020: Boys & Girls Club of America Boys & Girls Club of Broward County Boys & Girls Club of San Gabriel Valley Children’s Hospital of Philadelphia Chris “Handles” Franklin Foundation Community Crisis Center, Inc. Congregation Torat Emet Dress for Success Epilepsy Foundation GenYouth Make a Wish Foundation National Multiple Sclerosis Society No Kid Hungry Northeast Ohio Black Health Coalition Project Lemonade PDX Safe-Sound Share Food Program Spirit of Children St. Jude The Doe Fund The Little Bit Foundation Ticket to Dream Foundation United Inner City Services Wichita Children’s Home Women’s Community Revitalization Project In July of 2020, NEST established NEST Nurtures as a new division of their company that focuses on supporting nonprofits and improving communities around the country. NEST Nurtures’ goal is to expand on the company’s philanthropic endeavors that NEST has fulfilled since they were founded in 1994. The National Multiple Sclerosis Society and Ronald McDonald House Charities have been longtime beneficiaries of NEST. As retailers across the U.S. and Canada continue to respond to the pandemic, NEST is working with retailers to keep their doors open and regain consumer confidence. From decreasing facility management expenses to streamlining operations, NEST is developing industry leading facility management strategies for more than 40 retail clients. NEST manages approximately 60,000 individual retail locations in North America. NEST is the pioneer of the Integrated Facilities Management (IFM) industry in the United States and Canada since 1994. NEST’s Integrated Facilities Management solution pairs financial acumen and business analytics with a strategic consultative approach. Real-time data, reporting and analytics technology empowers business leaders and facility management teams with the informed insights that enable them to make smarter decisions. To learn more about NEST, visit enterNEST.com or follow NEST on LinkedIn. Contact Details Eric Nemeth +1 602-502-2793 nemeth@ericpr.com Company Website https://www.enternest.com/

December 15, 2020 08:07 AM Eastern Standard Time

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Home for the ‘Huladays’ with Gretchen Connelie

YourUpdateTV

This holiday season will be different, with smaller gatherings, virtual celebrations, and many of us unable to travel to our favorite destinations. Recently, Lifestyle Expert Gretchen Connelie teamed with Tommy Bahama and YourUpdateTV to discuss some tips on making this holiday season feel special and unique. A video accompanying this announcement is available at: https://youtu.be/Mr0TV2Q9ghY Perfect Holiday Menu When it comes to the menu, food can be simpler. Buy the main course from the grocery store or to go from your favorite restaurant. Make the side dishes the star of the meal instead and focus on those great side dishes that everyone always loves to much. Create individually portioned sides to help prevent cross contamination. For the bar, serve a signature drink that you pre-make and portion out. Canned cocktails, spiked seltzers, along with beer, wine and sparkling water make it a safe and easy serve bar. And don’t forget desert and all the sweets you love during the holidays. Pies are classic at the holidays, and easy to portion and serve in these individual slice containers. And for those delicious holiday cookies and sweets can be served in small cupcake containers. Also, great to save for a late-night treat. Connecting with Loved Ones…Virtually Create and package a Home for the Huladays Box, which includes menu, playlist, twinkle lights, scented candle, and more. Face time and Zoom is also a great way to stay connected. Start while you’re cooking and preparing as that’s the time you would normally spend with your guests in the kitchen. Zoom thru the meal or a toast---experience it together. A portable phone stand with ring light makes that easy to do. Gifts for Everyone in the Family Gift giving is always challenging, but this year, it’s important to take a look at how everyone has been spending their time. Here are some great options, no matter how you spend your days. Whether you are a ‘New Professional’ dressed from the waist up and in casual comfort waist down, a Peak Performer (active lifestyle wear), Cozy at Home or a Relaxologist, there is something for everyone. For more information, visit TommyBahama.com About Gretchen Connelie: Gretchen Connelie is a dynamic lifestyle & trend expert specializing in-home entertaining, fashion, and travel. She has appeared on local and national TV shows with trends, tips, & tricks that keeps hosts & viewers active and engaged. Gretchen’s charisma and ability to share high concept ideas with an approachable sensibility inspires those around her to say “I can’t wait to try that”. About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 14, 2020 04:00 PM Eastern Standard Time

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Richpanel raises funding to eliminate customer service tickets for ecommerce

Stockwood Strategy

Richpanel, a revolutionary customer service platform for the ecommerce industry, has raised an undisclosed investment as part of Sequoia Capital India’s Surge with the aim to eliminate customer service tickets with an “Amazon-like” customer account section. Founded in January 2019 and headquartered in both India and the US, Richpanel was created with the purpose of helping ecommerce companies scale business without hiring more agents. The platform allows merchants to design an account page on their online storefront where they can automate order tracking, exchanges, returns, cancellations, and any other scenario which would otherwise result in a support ticket. While tech giants like Amazon and Uber have made massive investments to automate their purchase & post purchase flows like “where is my order” and “change trip destination”, these kinds of queries result in support tickets for every other business. They rely on a team of agents and a ticketing system to handle them, creating costs and inefficiencies. Richpanel’s platform helps these businesses launch a self-service portal on their stores, allowing customers to perform actions without ever having to contact a support agent. This means businesses can scale their operations without constantly expanding their support team. “The first time I disputed a cancellation fee on a ride-sharing platform, I mentally prepared myself for a 15-minute-long chat with a support rep, but I was pleasantly surprised when the entire process took less than 60 seconds. This automated customer service support technology can save ecommerce businesses millions of dollars, and we felt there was a real need to productize this for everyone else,” said Amit RG, CEO at Richpanel “At Richpanel, our goal is to help clients eliminate unnecessary support tickets. Businesses have tried chatbots, FAQs and help center solutions, but what they need is a solution that does not ‘deflect’ customers but ‘resolves’ their issues. Currently, our platform is able to resolve 40-50% of incoming queries and we will take this up to 80% over the coming months,” Amit RG added. Richpanel is the next generation in customer service support and seeks to disrupt the help desk software market as well as customer care outsourcing services, where businesses are expected to spend $110b by 20241. The platform provides a seamless experience for both visiting customers and businesses to handle cases where customers need to speak with a human. The ‘agent inbox’ helps brands manage all their support channels - email, live chat, social media & phone - from one place. The integration with ecommerce platforms help agents see complete purchase history, take order actions and respond to customers from one screen. Clients such as US-based apparel company Pawz.com are seeing positive results with Richpanel. “As one of Richpanel’s early adopters, we have been extremely happy with the platform and the team’s ability to deliver well on projects. Currently, our self-service flows powered by Richpanel are able to close nearly 60% of all incoming queries or tickets, without the need to interact with an agent,” said Julian Quintães, CEO at Pawz.com. Ends Notes to the editor 1 Radian Insights, Outsourced customer care services market worth $84.7 billion by 2020 Richpanel is a customer service solutions platform, purpose-built for the ecommerce industry. Founded in January 2019 with headquarters in both India and the US, Richpanel’s self-service platform allows merchants to design an Amazon-style account page on their store, where they can automate order tracking, returns, exchanges, cancellations, order changes and more. The platform also has an agent help desk to help customer support agents manage incoming queries across various touch points such as email, live chat, social media and phone. Today, over 1,000 merchants all over the world use Richpanel every day to support their customers. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://richpanel.com/

December 09, 2020 10:30 AM Eastern Standard Time

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